Hello, I think that Radka meant that the aforementioned 14 days must first pass in order for the team to intervene in the situation, because that is the period we give the casinos to resolve the withdrawal process.

However, I would like to remind you that we try to help the players and we do not provide advocacy because we are not lawyers.

Anyway, according to your complaint, Petronela finds out what the situation is and tries to look at everything in depth. So she will definitely get to you and you will know about the next procedure. If there was something new, could you let us know?

Not to get in your business. I just want to say that this casino is actually my Go-To Casino. Once you are verified completely ALL other transactions will go fairly smoothly. Are you saying you have been paid out on this site before? if that is the case then that is a different story...you shouldnt be having issues now. Just my opinion tho...based on my experience. I hope you get your withdraw SOON. I know very well how frustrating it can be. I have 6 pending withdraws right now from different casinos. Good Luck

There is one case in my complaints that can be closed today. ?? Thank you

Hello. I saw that in Paradise 8, I presume. Thank you for the notice. Surely ComplaintTema will get into it soon. ?? I'm glad the issue is no longer an issue. ??

Yes. Thank you. Now I can blacklist that one

And certainly stay with those in which similar problems do not occur. Although with new casinos that the player will try, it is probably impossible to predict anything in advance. ??

Indeed. Live and Learn

At least other players might find your posts here and make better decisions based on your experiences.

Thanks for bringing such handy tips here.

Run don't walk from slots of vegas,lost thousands there,and been trying for over a month to withdraw only 120 dollars,they keep telling me a few more days and have ask for my bitcoin add.7 times,and even said they had to have my internet add..ill never play there again,and advise others the same,they should be shut down..

Hi, I see that your experience is also not the best with this casino. 

When you say that you are waiting for a month for your money, the casino keeps saying that it needs a few more days ? As for your bitcoin address, what is the problem with it since you have already sent it 7 times ?

Anyway, in this case I recommend you to file a complaint, because a month is a long time to wait. You can do so here. 

Of course, if you find out something new or if you receive money, let us know. 

This is a horrible online casino they make up terms as the go alone not to pay anyone . Mixed funds is a new term they came up with after 4 weeks of waiting for my $1500 . Simply false replies and made up terms no to payout

Hello.

I'm quite familiar with the expression "mixed funds", and from what I know, it does not need to be in terms in order to make some sense.

It's merely a description of the situation that happened to your casino balance. Usually, the issue arises, for example, while a bonus is still active and players deposit for some reason.

Well, I found your complaint, but sadly, there are no details to be seen.

You know, in order to help you, you must explain the issue through the complaint. Please do so right here.

Share the casino's explanation, chat transcript, emails, or simply whatever helps us understand.

I'll be here in case you need anything, ok?

Why do Casinos even allow the deposit if it would be mixing funds UNLESS just to have an excuse NOT to pay you. If you are not allowed to mix funds than a deposit should not be allowed to process...set that up somehow in the system. This entire network of Casinos have NOTHING BUT complaints and should be banished from this earth. They are SOOOOOOOOO bad.

i Don’t understand if the mixed funds is the case then there would never any payouts . Ever that makes no sense to me. Then what’s the point in waiting the 14 days ever. Just simply say there are no payouts on this site

Can you perhaps paste the casino's explanation? Of course, I can answer on their behalf; I was merely trying to explain what could possibly happen and that the term exists.

Feel free to describe the whole incident, please. There's not much to add without it, I'm afraid.

Pardon me. How come 14 days into it?

My reply was not about your delayed payment. Are you somehow convinced these mixed funds are also related to your delayed payment, perhaps?

In general, we provide casinos 14 full days to verify account (KYC) verify payment and transaction history, and investigate flags and gaming history - as far as I can tell, this has nothing to do with the previous topic. ??

It would be great if you started using the reply button; in this case, it would make the conversation easier to understand.

SLOTS OF VEGAS WON'T PAY VERY EASILY EITHER. IF YOU EVEN HAVE 17 CENTS ATTACHED TO A BONUS AND DEPOSIT 200 USD, IT WON'T MATTER IF YOU WIN $20,000 , THEY WONT PAY OR EVEN LET YOU KEEP PLAYING WITH THE WINNINGS IF YOU REQUEST A PAYOUT.

I DON'T KNOW ABOUT YOU, BUT I WOULD RATHER JUST LOSE THAN NOT BE PAID WHEN I WIN!!

Hey, as far as this case is concerned, unfortunately it is always necessary to read all the terms and conditions of the bonus and to be absolutely sure that everything has been done as it should have been. Bonuses can sometimes do more harm than good to the players themselves, so I would be especially careful. 

Anyway, what exactly happened in this casino with bonus you claimed? 

INDEED!!!!! I second this comment!!!!