I had a couple that was successful just waiting to hear for the other ones. Also when I was doing that it said some of them had been set up as a recurring payment so this site is defo a scam.

I asked them on the chat that I was worried they weren’t legitimate and that they don’t pay their customers withdrawals, this was their response: ‘If everything is according to our Terms and Conditions, you have nothing to worry about.’ Hmmm

They say that to shut us up. There won't be no withdrawels hun. My friend as waited 9 weeks and others here waited months. Lesson learnt for me . Although I'm gutted because my withdrawel would help me out alot and I really need the funds. X

Despite it seeming like the casino has decided to ruin its reputation by not paying out, would you also consider submitting your own complaint about delayed payment?

I imagine it may sound weird, but the more complaints unresolved, the sooner its Safety Index will be devastated. Which seems like a fair idea, if you ask me.

I’ll wait till the quoted 21 days is up and then I will if they haven’t paid oht

If you look on their terms and conditions they are meant to pay out within 48hours

Sure, do whatever you think is appropriate. I wish things were not so dire....

Do you think you might be able to use the chargeback if all else fails? Since the casino has not persuaded me that they are making every effort to pay out its players, I see no harm in trying in this case.

Mine withdrawal hit 21 working days today, messaged them:

As I can see in the system, your request is still being processed.

Our colleagues are facing an increased amount of requests, which has caused the whole process to take more time than anticipated.

We are sorry for the inconveniences you've faced, but I assure you, our colleagues are doing their best to process every request. We will send a reminder to them about your request.

As soon as we get an update from our financial team, you should be notified via email.

I've had that reply 3 times and still no money. Am on day 35

I am on day 28. Spoke to them yesterday and was told I am still within the time frame? My maths must be really bad. I told them to stop scamming people and pay them their money. I am now binned from chat lol.

Spin Heaven Casino not withdraw my money and been over 23 working days. Been no communication at all from them

Hey, I see you're not the only one, other people are dealing with exactly the same situation as you, which I'm quite sorry to say. The casino hasn't said anything to you at all about the situation, so why did this happen? Did you need to verify? Were you playing with a bonus or not?

No Bonus and fully verified. Thanks for your help. Making excuses and no communication. Been zero communication from them. More happy to take people money

You are welcome, for now we have to be patient and see how the whole complaint will develop.

Hope they will communicate with us. ??

Have they paid anyone out after your company complained? Thanks once again for your help.

Nope

I made complaint but spins heaven still didn't bother

What do you mean by recurring payment and how much was your successful withdrawals for and how long did they take to receive in your bank? Thanks