HEY

OI

GOODNIGHT

BOA NOITE

I HAVE BEEN BLOCKED HOW TO UNLOCK

ME BLOQUEARAM COMO FAZER O DESBLOQUEIO

Can you specify the issue a bit, please?

Starbet blocked me. I can not get in the game. I do not know the reason.

A starbet me bloqueou. N?o consigo entrar no jogo. N?o sei o motivo.

here is the proof

Aqui está a prova

Hi, have you tried to write to support or live chat that you have a similar problem and why can't you log in ? Are you sure that you have entered all the data correctly ? Did you have any money in your account ?

Anyway, I think the casino would be best place to help you with a similar problem.

But regarding your situation, can you try to tell us more please ?

I've tried several times to log in and it only gives blocked user. I had money there. It wasn't much but there was. I don't know the reason for the block, I would like to know. Help me unlock. Thanks. Here is the account I used for the email login below [email protected]

Já tentei várias vezes fazer login e só dar usuário bloqueado. Eu tinha sim dinheiro lá. N?o era mto mais tinha sim. N?o sei qual o motivo do bloqueio, gostaria de saber. Me ajuda a desbloquear. Obg. Segue a conta q eu usava login de email a seguir [email protected]

I understand, but we are not a casino, so it is not in our power to log you into your account. 

Have you tried contacting the casino to find out why you can't log in ? I think the most reasonable thing to do would be to start there, as they have more information. 

If the casino does not reply, it would be a good idea to file a complaint at this link: https://casinoguru-pt.com/reclamacoes since you mentioned that you still have funds there. 

If you manage to access your account or learn anything new, feel free to share it with us. 

Hello, do you think it's fair for the platform to ban your account after making very high profits.

Recently, months of accumulated bets due to the daily withdrawal limit of R$500 made me continue betting and accumulating my money.

The platform simply wants to claim that I am cheating and they blocked my entire balance. This is after going through account analyzes saying that everything is ok, and making months of withdrawals.

They simply took all my money and blocked me from accessing it. They say they have proof but they can't show it to me.

Olá, vocês acham justo a plataforma banir a sua conta, após obter lucros muito altos.

Recentemente meses de apostas acumuladas por conta do limite diário de saque de R$ 500 reais me fizeram continuar apostando e acumulando meu dinheiro.

A plataforma simplesmente quer alegar que eu estou trapaceando e bloquearam todo o meu saldo . Isso após passar por analises de conta dizendo que está tudo ok, e realizar meses de saques.

Simplesmente ficaram com todo o meu dinheiro e me bloquearam o acesso. Dizem ter provas mas n?o podem me mostrar.

Hmm , I don't think it's fair to block a player's account without giving a specific reason, but also beware that not all information has to be shared by the casino. 

However, if you feel that you have not done anything wrong then I recommend filing a complaint. But before you do that, I would ask if the complaint you have already filed is related to the case you described. 

I have one more question, namely, does your situation concern sports betting ? 

I will wait for an answer.

Hello, yes, it is related to a complaint that was made by me. The bet was placed on different slots, and on different platforms within the casino, on different days and times.

Olá sim, está relacionada a uma reclama??o que foi feita por mim. A aposta foi realizada em Slots diversos, e de diversas plataformas dentro do cassino, em diversos dias e horários.

Okay then so I moved the posts under this particular casino since you said your complaint is related. Clearly you were playing the slots. Do you still have any funds in your account ? 

However, since we don't know what actually happened and the casino didn't give you a specific reason, obviously we on the forum won't be any the wiser. 

That's why it's good that you have filed a complaint and we will see how your case develops. 

Anyway, if you have any new information could you update us ? 

I still have R$250,000.00 in my account. The Casino points out that I used a Hack and circumvented the systems, and I have no knowledge of using these systems. My account has already been analyzed by them several times and I have the impression that everything is correct. Now they simply accused me of fraud, they prevented me from withdrawing for more than 32 days and now they have definitively banned me, keeping all my money.

Ainda tenho R$ 250.000,00 em minha conta. O Cassino aponta que eu usei de Hack e burlei o sistems, sendo que desconhe?o de usar esses sistemas. A minha conta ja foi analisada por eles varias vezes e tenho print de que está tudo correto. Agora simplesmente me acusaram de fraude me impediram saque por mais de 32 dias e agora me baniram definitivamente ficando com todo meu dinheiro.

Oh, I'm quite convinced we will need your gaming and bonus history for a check. Furthermore, the casino should be very certain in its suspicion, and I hope we will find some space to apply a reasonable approach.

The Complaint Team will try to sort it out based on proof.??????

Actually, you should send all these print screens to the complaint handler instead. I do not even understand the language ??.

But I hope your case will get resolved soon.

I will send it to the open complaint, thank you

Vou mandar na reclama??o em aberto, obrigado

That would be best.

I'm sure Nick will find that useful. Feel free to update us about possible progress; Last few days I do not have enough time to keep an eye on all those complaints. ??

So far the company has refused to show me any evidence. They kept all my money, 250,000 that had been accumulated for months because they do not allow withdrawals greater than 500 a day, which forces us to keep the money there. I went through several analyzes showing that nothing was incorrect in my account and they simply banned me without justifying the reason or proving it, a company that unfortunately steals its customers

Até o momento a empresa se nega a me mostrar provas. Ficaram com todo meu dinheiro 250.000 que foi acumulado a meses pois eles n?o permitem saques maiores que 500 dia o que nos for?a a manter o dinheiro la. passei por varias analises mostrando que nada estava incorreto na minha conta e simplesmente me baniram sem justificar o motivo ou provar, uma empresa que infelizmente rouba seus clientes