??They answered me like this.

Casino and cash withdrawals work fine, token withdrawals do not work (i.e. withdrawal from token wallet —-> to casino balance)

how do I understand, any person like me would use the tokens first and once they were finished I would go back to depositing, that's what I mean, but doing this almost seems like I have to deposit in the hope that I can start using the tokens again

??Mi hanno risposto cosi.

i prelievi del casino e del denaro funzionano correttamente, non funziona il prelievo dei token (ovvero prelievo da portafoglio token —-> a saldo del casino)

come faccio a capire, qualsiasi persona come me usufruirebbe prima dei token e una volta finiti sarei tornato a depositare, è questo che intendo, ma facendo cosi sembra quasi che debba depositare nella speranza che possa ricominciare a usufruire dei gettoni

I would probably explain it the same way as you. But what would bother me is that you do have much money in tokens. And playing in the casino to get it to open so you can convert the tokens, I don't know if that's the best thing to do. I mean, if you like to play here and there is no major problem other than that, then it might be fine. But for the future I would probably be careful and as soon as I get to the point that it's unlocked for me again, I would convert those tokens.

they say it will be removed as my activity evolves and meets the guidelines in the casino, but I, the player, how do I understand what they mean by "activity in the casino", it could be amount of deposits, type of games, amount of withdrawals, volume of bets, or what else I don't know, I just need a concrete answer to understand how I can do it to facilitate the fact that the limitation is seen and removed

dicono che sarà rimosso man mano che la mia attività si evolve e soddisfi le linee guida nel casinó, ma io giocatore, come faccio a capire cosa intendono loro per "attività nel casinó", puo essere quantità di depositi, tipo di giocate, quantità di prelievi, volume di scommesse, o che altro non saprei, io ho solo bisogno di una risposta concreta per capire come posso fare appunto per facilitare il fatto che la limitazione venga vista e rimossa

I understand what you mean, and I would also like to know more specifically what the casino means. Evolve activity is pretty general and that's why I said that if you like to play in this casino, I wouldn't see such a problem. But if it's that you play here once in a while, then I don't know how they're going to evaluate it. 

Also what guidelines do they have on this topic I would like to know.

It's all very strange.

exactly that's what I would like to understand, tell me what you think about this email too, they never get to the point, they keep beating around the bush

esatto è quello che vorrei capire, dimmi cosa ne pensi anche di questa mail, non arrivano mai al punto, continuano a girarci intorno

To me, it follows from the email that simply the more you play the more chance there is that the restriction will be judged and possibly removed. The way I see it, you basically have a lot of money in those tokens and that's probably why the casino wants you to play to somehow "even it out". But still, they don't say anything specific and just say to play as usual when you play. But for me it's indirectly written what I said, the more you play, the higher the possibility that the restriction will be cancelled.

WARNING!!! Recently, ALL Altacore Casinos have removed the unlimited maximum win limit. CasinoGuru, please update this information immediately!!!

Bonus Terms:

1.2 All winnings obtained while wagering the bonus are limited to a maximum cashout amount of 5 times the granted bonus. Any amount exceeding this balance will be voided prior to withdrawal.

https://stelario4.com/en/page/bonus-terms

I find such a low cashout limit concerning, even when casinos, for example, offer 130 additional spins, and the maximum win AFTER wagering the free spin winnings is only €30.

Take note of daily offers with, for instance, a 30% bonus, where you can only cash out 1.5 times the deposit. To me, this borders on fraud, especially since customers should be required to CLEARLY confirm this when selecting a bonus.

CasinoGuru: Can a casino simply make such drastic changes to its terms and have them apply to EXISTING customers without requiring them to confirm the changes upon login? I understand the issues surrounding Curacao "licenses," but this is highly unprofessional and likely violates laws in most EU countries.

Friend, as far as winnings from "bonus" amounts are concerned, it is not such a big problem, since in most cases it is difficult to complete the rollover process, only once did I have €83 in bonus and at the end of the rollover I had €3,300 in real balance, but apart from that time nothing else, so I think the important thing is that they leave unlimited withdrawal with the real balance from a deposit of real money, the rest does not matter as much as I care

Amico, fino a che si tratta delle vincite derivanti da importi "bonus" non è un problema poi cosi rilevante, dato che nella maggior aprte dei casi è difficile completare il processo di rollover, solo una volta mi è capitato di avere 83€ di bonus e a fine rollover avevo 3.300 di saldo reale, ma a parte quella volta nient altro, quindi credo che l’importante sia che lascino il prelievo illimitato con il saldo reale derivante da deposito di soldi reali, il resto non importa per quanto mi interessi

You may not care, but I'm sure there are many players like me who play with the minimum deposit (= also lower turnover requirement) and are lucky every now and then to turn 20 euros into 500-1200. If you're new, you're out of luck at these casinos.

Just yesterday I had a problem at a Hollycorn Casino where I went from 20 to 500, there is no maximum win from the bonus, but the casino credited my winnings of 380 euros in a slot to the turnover of the free spins, which is why my account balance fell from 520 to 100 from 1 spin to the next, because the winnings from free spins are capped at 100. Unfortunately, you can arbitrarily add larger winnings to the balance until the turnover is complete and the player is unlucky, Curacao license.

And I find it really weird that you can change things overnight without communication and without the customer's consent. I only noticed it by chance and in the last few days I have made a few deposits with you that I would not have made otherwise.

Dir mag das egal sein aber ich bin sicher es gibt viele Spielerinnen wie mich, wo mit dem Minimum Deposit spielen (= auch niedrigerer Umsatzanforderung) und immer mal wieder Glück haben aus zB 20 Euro dann 500-1200 zu machen. Neu hat man da bei diesen Casinos Pech.

Erst gestern hatte ich bei einem Hollycorn Casino das Problem, das ich von 20 auf 500 kam, kein maximalgewinn aus dem Bonus existiert, aber das Casino meinen Gewinn von 380 Euro in einem Slot dem Umsatz der Freispiele gutschrieb weshalb mein Kontostand von 1 Spin zum n?chsten von 520 auf 100 fiel, weil die Gewinne aus Freispielen auf 100 begrenzt sind. Leider kann man so willkürlich gr?ssere Gewinne einfach dort anrechnen bis der Umsatz durch ist und der Spieler hat Pech, Curacao Lizenz halt.

Und ich find es wirklich krazz das man ohne Kommunikation das von heute auf morgen ohne Kunden Zustimmung ?ndert. Ich hab es nur durch Zufall bemerkt und hatte in den vergangenen Tagen einige Deposits bei Ihnen, die ich so nicht get?tigt h?tte.

On stelario I have done a lot with the stel tokens, generated €25,000 of hold to earn, and €90 of play to earn, I deposited €3,309 in total and withdrew €12,500 in total, I can only thank this casino, for that I tell you that in my opinion the bonus fact is irrelevant, try to do only staking of the stel tokens and when you get to have 3,000,000 you start withdrawing, I did 140 days playing €50 a day without depositing anything, I recommend the program to you

Su stelario io ho fatto tanto con i token stel, generati 25.000€ di hold to earn, e 90€ di play to earn, ho depositato 3.309€ in totale e prelevati 12.500€ in totale, posso solo che ringraziare questo casino, per quello ti dico che secondo me il fatto del bonus è irrilevante, prova anche te a fare solo staking dei gettoni stel e quando arrivi ad averne 3.000.000 inizi a prelevare, ho fatto 140 giorni a giocare 50€ al giorno senza depositare nulla, te lo consiglio il programma

And think that on stelario I have 3,055,000 tokens in standby because they told me that I withdrew too much compared to what I deposited and therefore I have to increase my gaming activity if I want to use it again

E pensa che su stelario ho 3.055.000 gettoni in standby perché mi han detto che ho prelevato troppo rispetto a cio che ho depositato e quindi devo aumentare la mia attività di gioco se voglio usufruirne ancora

hmm can you give precise instructions?

Stelario, for example, I have 4 deposits with a maximum of 200 euros in total and the tokens are the equivalent of 3-4 euros at most. If I "invest" them there, it will perhaps bring in 1-2 cents in a few days..? Did you buy them manually, like cryptos? A detailed guide at some point would be great (no rush), until then beginners like me use the wheel of fortune every day and, for example, the day before yesterday were happy about the first time I got 85 euros in cash without any additional requirements (no bonus money).

hmm kannst du da eine genaue Anleitung sagen?

Stelario zB hab ich 4 Deposits mit max 200 Eur total und von den Token h?chstens umgerechnet 3-4 Euro. Wenn ich die dort "an lege" wird es vielleicht in paar Tagen 1-2 Cent bringen ..? Hast Du die manuell gekauft, wie Cryptos? Eine genaue Anleitung bei Gelegenheit w?r toll (eilt nicht), bis dahin nutzen Anf?nger wie ich das Glücksrad t?glich und jubeln zB vorgestern über das erste mal 85 Euro Cash ohne Usatzanforderung (kein Bonusgeld).

now it doesn't load screenshots for me, but I've always staked anyway, and from 90usdt (21,000 tokens) I managed to generate more or less 6,500,000 in 10 months with staking and I withdrew a total of 3,200,000 later if I manage to load the screenshots I'll show you, and now they've limited my withdrawal of tokens on the casino account and I have 3,055,000 left that until I increase my gaming activity on the casino, they won't let me use them

ora non mi carica gli screenshot, ma comunque ho sempre fatto staking, e da 90usdt (21.000 token) son riuscito in 10 mesi con lo staking a generarne piu o meno 6.500.000 e ne ho prelevati in totale 3.200.000 dopo se riesco a caricate gli screen te lo dimostro, e ad ora mi hanno limitato il prelievo dei gettoni sul conto del casino e ne ho residui 3.055.000 che fino a che non aumentero la mia attivita di gioco sul casino, loro non me li fanno usare

It still doesn't upload screenshots for me, but you can still check my stelarium wallet yourself on explorer.trueplay.io

7662f90c6da464d15952b9809016ba55

Neancora mi carica gli screenshot, ma puoi comunque verificare tu stesso il mio portafoglio di stelario su explorer.trueplay.io

7662f90c6da464d15952b9809016ba55

Thank you for the information, but frankly, the casino can change their bonus terms at any time and in any way they like, because it is up to them what bonus they offer and it is up to all the players if they will take the bonus and accept the terms of it.

It is very important, though, to always read the terms of each bonus beforehand, so there are not any future issues.

If you want to generate a lot of them by playing, you have to do it at the slots, the live casino generates too few and it is literally impossible to achieve great results with that.

Se vuoi generarne tanti giocando, devi farlo alle slot, il casino live ne genera troppo pochi ed è letteralmente impossibile raggiungere ottimi risultati con quello

i wanna know why they burn all of my token (11.600€) can u ask them why? Ok block the withdrawal but burning them like this seems to me to be something outside the rules, I would like to have explanations as to why they were taken away from me

i wanna know why they burn all of my token (11.600€) can u ask them why? Ok bloccare il prelievo ma bruciarli cosi mi sembra una cosa fuori dalle regole, vorrei avere spiegazioni del perchè mi sono stati portati via

Did you ask the support of the casino, though?

We are unable to know this, unfortunately. What are these tokens for, please?