Hi HellisBre, just to our information- When did you ask for withdrawal, please?

I have been waiting since November the 8th to get paid and at first they said I need to Wait 7 to 10 days after that they have been saying bitcoin has experienced delays and I should Set up a second withdrawal method I've already done that several times and they don't seem to get the information.

They keep saying they're going to expedite it.

I am now on 14 business days with no end in sight

Hi there,

I'm sorry to say that but this casino is pretty slow - check the thread here.

Over 2 months to get the winnings. Feel free to submit a complaint though I'm not convinced it will help much since there are currently 16 open cases mostly about delayed payments. ??

Your call, I'd say.

on 10/27 requested payout

approved on 10/31 told 7 - 10 days

its now 11/28

i have contacted them every week to be told i have to wait

and i will be paid soon

thank you for understanding

we had a high volume of requests and ithas caused a small delay ...

i asked for my VIP host to call but he never does and to top it off they always ask if i want to make another deposit :{

oh boy - i wont be ever playing there again

Hello, I've just moved your post here to this thread which is exactly about your topic and as you can see when reading older posts, all mates facing the same troubles with delay. This casino is very slow, but positive thing is, that players are receiving their winnings after the verification. I can see you have already submitted a complaint?? and that Kristina replied to you. Please, follow her now, I hope she will be able to help you. ?

Thank you!!

I can't find where Kristina replied

Just to make it more clear, Kristina is a member of our Complaint Team. She replied to jbissot760

via the complaint, which can be seen here.

Is it better now? ??

Yes

Thanks

I have won money in their tournaments, However slow they might be will I get paid?

Or will they put me off indefinitely?

Thanks,

Martha

I can't promise you anything, I'm not the casino's employee.

The casino must go through your gaming history, verify your account and check whether you complied with all rules. If everything is ok only then you should get your winnings.

You will be paid my friend but it will take some time. They payout system is extremely slow so give them couple months. You don't mind I am asking how much is the payout

2500

Sadly, Jbowen truly has this kind of experience with this casino. Read his older posts in this thread then you'll see. ??

Congrats you will be paid

Sunrise Casino is a Scam!!!! Do Not Play Here!!! You have been warned….. I’m now on my 43rd day after full approval for $1123 and still have not been paid. If you have been paid here, you’re very lucky and should stop immediately. They are currently having payout issues but refuse to tell customers. So even though no one has been paid in 43 days, they continue to take deposits from customers who actually believe the payout time is 14 days. It is not. It’s Fraud for Sunrise to take this money from people that believe a payout time is 14 days while Sunrise knows full and well their current payout time is said to be 3 months. Stay far away, it’s a Scam Casino, maybe you have been paid in the past but it’s definitely over now.

Hey ZoolBear,

sorry to say that, but if you check this whole thread, it is about the outrageous waiting time starting from 1 month...

To me, it seems, that things are getting worst. There are currently 17 open complaints against this one and the most frequent issue is: The player's withdrawal is delayed

Sadly, not all previously submitted complaints were solved ??

Feel free to submit your own complaint, I hope it will be resolved.

If I may add personal advice, always check how the casino deals with complaints to make sure that in case of an issue, there is a fair chance it will be solved. Another good way is to check the casino review and user reviews.

I won over 19400 euros and I'm being held up, my account has been blocked and they've been avoiding the payout for 19 days now. Verification is not possible !!!! I will do everything I can to ensure that no other player at neon54 casino is harmed. !!!!!!!!Stay away from this casino!!!!!!!!!!!!

Ich habe über 19400 Euro gewonnen und man h?lt mich hin , mein Konto ist gesperrt worden und man drückt sich vor der Auszahlung seit nun 19 Tagen. Eine Verifizierung ist nicht m?glich !!!! Ich werde dagegen mit allen mir zur Verfügung stehenden Mitteln vorgehen dass kein weiterer Spieler im casino neon54 gesch?digt wird. !!!!!!!Finger weg von diesem Casino!!!!!!!!!!!

Sorry to hear but you will get your money even if it take 3 or 4 months I know is not fair but what can we do about it ??

Wow 19400 you sure ?? you properly not going to get that.. what I can advice to do is call them every week till them get sick of you I think I post how you call them from a app for free any part of the world. Good luck