Hello,

Indeed, the information is correct; however, you are free to submit the complaint at any time. Additionally, once the complaint gets approved, despite those 14 days not yet having run off, the casino is notified about the matter. In my opinion, sometimes even a notice may help.

Don't worry, we will take a look at you here on the forum. Ok?

I made 3 new withdrawal requests last week (none of them were received). If they pass the 14 days I will make a complaint.

More than 3 withdrawals at the same time are not possible, so I guess it will take weeks before I get my money, (If I even get it)

Oh,.. well, that's not very convenient. I was hoping the complaint won't be necessary, so I will stick to that wish and let's see what this casino is capable of. As I just realized, its Safety Index has dropped significantly, so I would start looking for other places to play...

Still, this is not the end!

Okay, well, I see the claim is going a bit slowly. I don't know. I've sent several emails to Dominika, but I understand she must be very busy.

Okey, bueno, veo que va algo lenta la reclamación, no sé, he enviado varios correos a dominika pero entiendo que debe de ir muy ocupada.

Yeah, our whole complaint team is really busy, but we always try our best, of course.

Just a little info so you can understand what busy means: Dominika has around 100 complaints she deals with actually.

Thank you for your understanding. And do not worry; she will inform you soon about what to do next.

Still none of the 3 withdrawals are paid so far. (6,7 & 8 days ago). I got the exact same e-mail again from support were they are telling me there is a 'delay at your payment provider'.

But I still have a bit trust because they paid me at least 1 time. It took 10 days that time. We'll see what happens.

So there's a problem with your payment provider now... I'm a bit hesitant to accept such an explanation. As you say, we shall see. I'm really hoping for the best.

That's the excuse they always give. That excuse cost me a lot of money... I'd make withdrawals of €1,000, and the next thing I knew, the balance was back in my account ready to play. When I asked for an explanation, they told me there was a problem with the payment provider and I couldn't withdraw. In the end, I'd end up gambling away all my money and losing.

I see that they do that all the time, it's an illegal casino.

Esa excusa es la que ponen siempre. A mí, esa excusa me costó mucho dinero... Realizaba retiros de 1.000€ y a la que me daba cuenta volvía a estar el saldo en la cuenta para jugar. Cuando pedía explicaciones, me decían que había un problema con el proveedor de pagos y no podía retirar. Al final, terminaba jugando todo el dinero y perdiendo.

Veo que lo hacen siempre eso, es un casino poco Legal.

Okay, I understand. I just wanted to know how things were going, since I've sent several emails and haven't received a response. I wanted to know if you thought it was feasible to file a complaint.

Thank you.

Okey, si lo entiendo. Solamente era para saber como estaba el tema, ya que he enviado varios correos y no he recibido respuesta. Era para saber si veía factible iniciar una reclamación.

Gracias.

My impression is also not very aligned with the casino's explanation. I'm sorry it cost you money in the end. As i mentioned earlier, the Safety Index of this casino has dropped quite significantly, and I'm not very convinced they care much...

If you feel that something in the casino is not completely clear, feel free to submit a complaint. There is no cost involved, so you need not be concerned about whether it adheres to the guidelines. Our colleagues will always assess the situation.

I just wish there was a way to resolve all submitted complaints against TikiTaka. Let's see...

it was the exact same email (word for word) they sent me the last time I complained about why it took longer than the promised 3 business days. They didn't lie then though, I got my withdrawal. Too late, but it did come.

Another thing I've noticed is that I've been getting a lot of phishing emails and text messages since I played at this casino. It's unclear whether the casino itself is behind this, or whether it's a criminal gang that operates around the casino.

That's just awful and I'm really worried now. Let's consider this another warning to anyone who is thinking about trying out the site!

That's right, ever since I started playing at Tiki Taka, I started getting messages and emails from strange casinos... with promotions, etc.

I'm pretty sure there's something "dark" going on behind this casino.

It cost me a lot of money, I hope the same doesn't happen to other people.

I have a complaint filed, and I hope it's resolved, but I think it's complicated because when they're not interested, they don't respond to emails.

We'll see if Dominika can clear something up with them. ??

Correcto, yo desde que empecé a jugar en Tiki Taka, empezaron a llevarme mensajes al telf y correos electrónicos de casinos extra?os.. con promociones etc.

Tengo bastante claro, que hay algo ''oscuro''' detrás de este casino.

A mí me ha costado mucho dinero, espero que no le suceda lo mismo a las personas.

Yo tengo una reclamación presentada, espero que se resuelva pero lo veo complicado, porque cuando no les interesa no responden a los correos.

Veremos si Dominika es capaz de aclarar algo con ellos. ??

At this point, I suppose we just have to give the complaint some space. However, I am afraid to make any further comments. I am just crossing my fingers for every player involved in this situation.

They paid 2 of 3 withdrawals today!

Weird: the one they did not pay was a smaller amount and also earlier.

Anyway, I'm glad that the total amount I got paid almost matches what I deposited.

I hope I will get my well deserved winnings now. I will keep you updated and make a complaint if it passes 14 days. I'm more and more convinced that TikiTaka really tries to pay up.

I see! So things are very likely not as dire as they appeared earlier. Such good news is very much appreciated!

Hoping to see the rest paid out well, within a reasonable time frame!

Hello,

I would like to report an ongoing issue with Tikitaka9.com regarding a delayed withdrawal of 4,000 PLN.

Withdrawal date: April 26, 2025

Amount: 2x 2,000 PLN (Visa)

Verification: Documents submitted and accepted.

Status: Still pending, support says "under review" but no progress.

New issue: Withdrawals now blocked on my account, despite previous ones still active.

Communication: Live support keeps repeating the same message about delays due to "high volume". I have emailed and chatted daily.

I feel like I’m being stalled with no clear timeline.

Could the Casino Guru team please assist in escalating this issue or contacting the casino directly?

Thank you

Hi, we could certainly assist but if the casino tells you that they have a lot of withdrawals I would try to wait. We give casinos 14 days to resolve such problems and if that doesn't happen and you don't have funds then I would open a complaint. 

Do you think you can hold out? 

Also, your withdrawals are still pending yes, you just can't submit another one do I understand correctly? 

Hello everyone.

It's difficult to help with this casino. They don't respond. I've filed a complaint against them, and they haven't responded to my emails or to the WhatsApp message I had from my VIP manager. They tell me in the chat that they have no authority and that everything is done by email. (They don't respond to complaints by email.)

Is there any way or anything that can be done against a casino like this? Since it's not licensed... I understand there's nothing.

I have a complaint that Matej is handling for me. But... I don't think they're going to respond.

Hola a tod@s.

Con este casino, es difícil ayudar. No responden. Yo he iniciado una reclamación contra ellos y no me responden a los correos, tampoco al watsap que tenía de mi gestora VIP y por el chat me dicen que ellos no tienen potestad para nada y que todo es por correo. ( Por correo no responden cuando es una reclamación )

Hay alguna vía o algo que se pueda hacer contra un casino así? Al no tener licencia.. entiendo que nada.

Tengo una reclamación que me está gestionando Matej. Pero... Creo que no van a responder.