Just thought I’d let you guys know you can put these two casinos as related I’m pretty sure they share the same owner. They send out the same bonuses and everything

Hi there! I noted our dedicated data team about this idea.

Do you know you can also update the review directly? ??

http://www.kpvfaw.com/Uptown-Aces-Casino-review#tab=js-tab-detail-homepage

Thank you!

Been dealing with them for a withdrawal for almost two months now. Getting the run around. I sent them the same documents for over a month. Finally got a call from security team last Saturday about what’s going on. Today I’m trying to send them an update and they completely blocked my email so I can’t email them what they want. I’ve chatted with so many agents and had the same convos. They keep telling me they’re sending me emails but I’m obviously not getting any. Just chatted with someone and they say someone from security team will get to me Monday. How is it that someone from security called me last Saturday but can’t call me again same time and day? It’s all very frustrating. Including that they banned me from logging in since end of august cause they needed more verification. I gave them all my info they asked and all the ones they asked for on the website. I know lots of ppl went through this through uptown but I’m just super frustrated. Like how much more personal do I have to get? The next closest personal thing they need to identify me is my hair sample or a cheek swab.

Oh, I believe it must be frustrating. From what you write and say, you have been trying to withdraw for 2 months and also to verify what is certainly not pleasant. 

In this case there is nothing to wait for and I would recommend opening a complaint at this link: http://www.kpvfaw.com/complaints/all

Our team will try to help you and we will see where it goes, because I don't think it's right if the casino also blocks you and doesn't reply.

Will you go ahead and lodge a complaint ? 

Yes I will. I even fixed the problem and they still blocked me from going in and emailing them. Nobody would transfer me anywhere, apparently no supervisors or upper management when I’m chatting with them. It’s insane. My payout has to be between 5-6 grand. I told them If they’re not gonna pay me out to just refund all my money back lol. I wasted too much time on there And thanks for the link I’ll continue on there.

I think you made a good choice; others might find your complaint useful, and of course, your dedicated Complaint Team is eager to help you.

Share what's new even here, if you can. We never know when significant progress is about to be achieved!????

So I never got a call from the security team yesterday so I’ll be going back on chat again and will update soon lol.

Well, that's too bad. Naturally you have to try all the possibilities you have. I'll be waiting for you to come up with something new. ??

So.. nothing new.. I chatted with an agent and they asked for a time to call me and I never got a call. So twice now I didn’t get a call. Currently waiting on the casino to answer to my complaint here.

Looks bad, but let's give the complaint some time to find a way through. ??

Yes and I’m doubt they’ll reach out. They don’t even give me a phone number to call them but literally every other casino offers to give me a number or tells me to call them. Doesn’t make sense. Crossing my fingers lol

I understand and I also find it illogical or a bit misleading. Anyway, Natalia replied to your complaint, so it would certainly be useful if you replied to her as well. 

In the meantime, we'll see where we get. I hope everything turns out well in the end.