Hello,

that makes me think that the problem was truly in sort of a system, definitely not a chat operator's responsibility, If I may say.

I am happy that it works smoothly now! Let's hope it stays like this ??

I won this amount at this casino, but now i scared that casino do not want to withdraw it, only 5000 usd is approved. Now casino more that 48 hours do not approve withdraw. Live chat said

SUPER NEWS ARE HERE GUYS!!!!!!!!!!

I RECEIVED ALREADY 20000 USD and WAITING FOR LAST ONE.

I hope I don't get too drunk

??DDD

It's always great to hear about those lucky stories! ?? I hope you'll receive the rest quickly as well. They have the monthly withdrawal limit of 10 000 eur according to our website so you even received more than I would expect. It's possible that you'll have to wait for the rest of your winnings for a month. Just make sure you don't get drunk, cancel your pending withdrawal and lose the rest of your winnings!

Yeee, i want to say, that a already received more than 30 000 USD ??

Yoouuupiiii! ??

Marwelous, spendid and wonderfull news!

Are you drunk now? I would... No need to answer enjoy your winnings!!!?????????????

Any special wish comes soon to became true?

Hello

I won SEK 10,000 last Saturday at vavada.com and made a withdrawal, but they don't seem to want to pay out my money.

Now they accuse me of having restrictions or a deposit limit on my card and I don't have that... now I don't know what jsg is going to do

Hej

Jag har vunnit 10 000 kr i l?rdags hos vavada.com och gjorde uttag men dom verkar inte vilja betala ut mina pengar.

Nu skyller dom p? att jag kan ha restriktioner eller ins?ttningsgr?ns p? mitt kort och det har jag inte...nu vet jag inte vad jsg ska g?ra

Hello,

I'm sorry to say that, but without the concrete explanation given by the casino, there is little I can think of.

Could you share the explanation given - the proper reason for the rejection?

This is truly important at the moment so, if you lack a proper explanation, ask the support and update us here, please.

Because according to the complaint "smaller withdrawals from vavada.com have been paid out within 24 hours". Truly sounds like a limit issue to me.

They blame it on being stuck with their payment provider.

My card works without problems as I deposited money and have no restrictions on it and I have received smaller withdrawals deposited without any problems

Dom skyller p? att det fastnat hos deras betalnings leverant?r.

Mitt kort funkar utan problem d? jag satt in pengar och har inga restriktioner p? det och jag har f?tt mindre uttag insatta utan n?gra problem

I have made withdrawals before that arrived on my card within 24 hours without any problems.

But this particular withdrawal of SEK 10,000 has suddenly "stuck" and cannot be paid out

Jag har gjort uttag innan som kommit till mitt kort inom 24 timmar utan n?gra problem.

Men just detta uttaget p? 10 000 kr har pl?tsligt "fastnat" och kan inte betalas ut

Hey. In this case you need to be aware that as you have been told by the casino, the payment provider and the third party are involved, so the casino also has to just wait for the final result and it may not be a problem that they don't want to pay you out. 

According to other screenshots and conversations I've seen, the casino asks for the payment to be returned and when it is returned, they allow you to withdraw the money to your card or alternatively another method if that one doesn't work. 

Anyway, If you have further information, or if you manage to withdraw your funds, would it be possible to update us ? I think you just need to be a bit more patient and hopefully everything will work out in the end and you will get your money. 

Good luck. ???

Hello

I got my win yesterday of 10,000 and plus another win of 3700 Swedish kronor

I asked them to test with another bank card that belongs to me and it took 2 minutes for the money to arrive.

It was resolved quickly

Hej

Jag fick min vinst ig?r p? 10 000 och plus en till vinst p? 3700 svenka kronor

Jag bad dom att jag ska testa med ett annat bank kort som tillh?r mig och det tog 2 minuter s? kom pengarna.

Det gick att l?sa fort

Hi, so glad to see you managed to get the wins. You just had to be a little patient. 

Also, It's great that you tested another card and you know that in the future you will be able to withdraw on that one as well. 2 minutes is an extremely fast time I would say. ??

Anyway, could I ask you to update your complaint so that Veronica also gets this information about the casino having paid you so that she can close the complaint ? 

I am pleased that everything worked out well in the end and wish you many pleasant experiences in the future. ??

Well, I just want to say as my case with casino was resolved with a lawyer, SBGOC foundation and gambling authority involved I don't feel it's correct just to mark case as 'resolved' with a green light and no consequences. Actually a Guru's decision was 'complaint unjustified'. So it took me about 2 years to justify the case and substantial amount of money paid as expenses. Casino also paid some extra as legal charges. So it was not a casino's 'good will' as presented. 

So I ask you to properly mark my case with a reason 'Publicity helped' as you usually do. Now it just seems like Guru managed to resolve the case (that is not true). It makes me think some casinos are on 'untouchable' list here.

http://www.kpvfaw.com/vavada-casino-player-s-account-has-been-accused-of

Dear Ladygaga,

I understand that reaching a conclusion in this case was challenging for you. However, I would like to highlight that we were supporting the casino in this particular situation.

Based on the facts we gathered at that time, it appears that despite being aware that the bonus you received was specifically for slots, you continued to play Blackjack. Even though you occasionally wagered on slots when your balance was low, you consistently returned to Blackjack. Due to this, we believed that the casino was in the right.

Please don't misunderstand me, I am pleased that you were eventually paid. However, based on the evidence we had available to us at the time, we made the decision to side with the casino.

This is akin to the legal process in most democratic countries. In a dispute, you initially attempt to resolve it without involving the courts. If that fails, you can take the matter to a local court (www.kpvfaw.com in this example). If the local court rules against you, then you have the option to escalate the case to a national court. However, even if you win the case, it does not necessarily mean that the opposing party will be punished if they rectify the situation (as the casino did by paying you). The classification you mentioned, "publicity helped," applies to cases where we are on the side of the player. In your case, since we sided with the casino, they believed that their actions were justified.

I vividly recall your case, and I am genuinely curious (if it is not confidential) about how you convinced the casino to pay you. (which evidence you used or what convince them) We can improve our processes. If we made a mistake, we can learn from the experience.

Regarding SBGOC, in your complaint, you mentioned that they assisted you, and I have no other option how to close the complaint. We do not seek credit for their help, and I believe that anyone reading the complaint would understand that SBGOC played a role in resolving your issue. We are currently evaluating this organization, and if everything goes well, we will recommend players to contact them in complex cases. We are still exploring possibilities for cooperation.

I want to inform you that by reopening the complaint and informing us of the different outcome, we may gain new insights or improve our methods, and other players will become aware of SBGOC. Therefore, I see this as a positive development.

Dear Matej,

I only passed all the previoulsy published information to SBGOK and they confirmed I had a strong case there. SBGOK's lawyer sent a letter of demand to Vavada and they agreed to pay the balance immediately without hesitation. Don't know what caused them to change their mind. Most probably there were no violations from my side. Anyway they presented it as a 'good will' but still the casino was imposed legal charges and fees for using player's funds for almost 2 years. This somehow smoothed my expenses. I got less, and the casino paid more. That's the outcome.

As for your version of me misusing bonus funds. I was assured by online chat support that I was able to use bonus balance for playing live blackjack. Game contribution to bonus wager was 0% - that was the only limitation announced. And I think it's not fair to credit winnings from a game with 0% contribution to the bonus account. So at a certain point all my real cash funds moved to a bonus account (so logically how can they forbid me to use them?). So I asked them to cancel the 1000 usd bonus and give me what had left from 8000 usd deposits (that was around 2000 usd at the moment) and we are even. I take it and never play anymore. They refused to do so and escalated the issue. So I made it to 14000 usd and they finally refused to pay. Well all the rest is quite described in the case.

I hope this case will make your decision system more accurate.

I paid a deposit of 700e, a bonus was activated. What did they do, they turned all my deposit into a bonus of theirs. So they turned my real money into a bonus (which is absurd to me), I guess with a bonus you should get a bonus and not to take your money. Then with that bonus you can't play anything else except Slot (meaning with my real money) I was blackmailed to play slot. I didn't even notice it when I saw it on the bonus it says 600e but I don't have any real money either I stopped that bonus in the hope that they will return my money. But everything is gone. Then I contact the service where they tell me to contact them on telegram (hmmm) and there after 24 they come with a message to confirm that I knew it! and they keep sending me the same message to confirm that I knew that. Now you tell me if I'm normal. They take my money, put it in her bonus and then they force me to play what they want and then in some telegram group they force me to accept everything that!

Uplatio sam depozit od 700e ,bio je aktiviran neki bonus.Sta su oni uradili ,sav moj depozit su pretvorili u neki njihov bonus .Znaci moj realan novac su pretvorili u bonus(sto mi je apsurd)valjda sa bonusom treba da dobijete bonus a ne da vam uzmu novac.Zatim sa tim bonusom ne mozete nista drugo da igrate osim Slot(znaci sa mojim realnin novce )ja sam ucjenjen da igram slot.ja to nisam ni primjetio vec kad sam izao vidim na bonusu stoji 600e alinpravog novca nema i ja prekinem taj bonus u nadi da ce mi vratit novac.ali sve je nestalo.zatim kontaktiram sluzbu gdje mi kazu da ih kontaktiram na telegram(hmmm)i tamo poslije 24 dolaze sa poruke da im potvrdim da sam ja to znao!i uporno mi salju istu poruku da im potvdim da sam ja to znao.E sad vi meni recite jesam li ja normaln.Oduzimaju mi novac stavljaju mi ga u njojov bonus i onda me tjeraju da igram sta oni zele a zatim u nekoj telegram grupi me tjeraju da prihvatim sve to!

Hi, I've moved your post under the casino you're talking about. From what you describe, I find it quite strange to tell you the truth. If your real money is being moved to bonus money, I find that even curiouser. Can you post some Terms and Conditions from the bonus here, whether it was visible somewhere ? 

Anyway, if there is a problem like this, I'd recommend filing a complaint here: http://www.kpvfaw.com/complaints/all

Our team would try to help you and we'll see where it goes. Will you try it ?