Good news to start the week. ????

How long did it take???

Good morning. So I'll update you on the status of the payments. I made the first withdrawal on June 2nd on the credit card and the €800 arrived after about 4 days. Instead on June 3rd, 4th and 5th I requested 3 withdrawals via IBAN always for €800 and the requests are pending. I've spoken to the live chat twice and written 3 emails (I wrote the third email this morning to which I'm still waiting for a response) they say that everything went well but they have too many requests to be patient. The fact is that tomorrow it's 14 days and I'll open a complaint. I still have to take out more than €7000 and I don't intend to play them again. My account is verified and it wasn't a bonus balance. I'll take my money down to the last euro.

Buongiorno. Allora vi aggiorno sullo stato dei pagamenti. Il primo prelievo l'ho fatto il 2 giugno sulla carta di credito e i €800 sono arrivati dopo circa 4 giorni. Invece nella data 3, 4 e 5 giugno ho richiesto 3 prelievi tramite iban sempre da €800 e le richieste sono in sospeso. Ho sentito 2 volte la live chat e scritto 3 mail (la terza mail l'ho scritto stamattina a quale sto aspettando ancora risposta) dicono che è tutto andato a buon fine ma hanno troppe richieste a di pazientare. Sta di fatto che domani sono 14 giorni e aprirò un reclamo. Devo tirare fuori ancora più di €7000 e non ho intenzione di rigiocarli. Ho l'account verificato e non era saldo bonus. Prenderò i miei soldi fino all'ultimo euro.

The first 1500€ took 9 working days, the remaining 1000€, 6 working days

Os primeiros 1500€ demoraram 9 dias úteis, os restantes 1000€, 6 dias úteis

Good determination indeed. Of course, if these winnings belong to you, you have to receive them. Right?

Feel free to submit your complaint at any time, and our team will do everything possible to help you out.

Couldn't you change the withdrawal method, though?

You know, if you had a good experience with the credit card. What do you say about that, or is it now too late to do so? ??

Could be better. Right?

How are you going to rate this casino now, and will you still play there?

If you wish to write more about your experience, here's the link for you as well. ??

Good morning, it seems like a mess reads what we write here ??. This morning 2 out of 3 transfers arrived, so good. I have already requested an additional withdrawal on my credit card. Thanks in the meantime. I will keep you updated.

Buongiorno, sembra che casino legge quello che scriviamo qui ??. Stamattina sono arrivati 2 bonifici su 3, quindi bene. Ho già richiesto un'ulteriore prelievo sulla mia carta di credito. Grazie intanto. Vi terrò aggiornati.

They could comply with the 3 working days they say, which I have seen they NEVER do.

I will never play at this casino again.

thank you

Poderiam cumprir com os 3 dias úteis que dizem, que já vi que NUNCA cumprem.

Nunca mais vou jogar neste Casino.

obrigada

I only get a payout every 5-6 days, with a lot of luck. I've only received €1,000 of €5,300.

Ich bekomme auch nur alle 5-6 Tage mit viel Glück mal eine auszahlung. Habe erst 1000€ von 5300€ bekommen.

It's probably understandable on your part, but you need to realize that in many places it would be possible and they wouldn't meet that timeframe. Some casinos advertise fast withdrawals and in the end you wait, for example, a week. But it can depend on many things, so you need to take that into account as well.

Good luck elsewhere.??

Are you still waiting for the next withdrawals? Well, it's not the best and most convenient, but the important thing is that you get the money. Although the process could definitely be faster, I would say.

Please keep us updated on how it goes.

Yes, I've been waiting for the next €500 since Friday. Yes, I'll keep you posted until the end. Until I get everything.

Ja ich warte seit Freitag auf die n?chsten 500€. Ja ich werde hier alles bis zum Ende bescheid sagen. Bis ich alles habe.

Great! I will wait for more good news from you then. ??

Thanks!

I believe that money will be send to you as soon as possible. ??

It's been 10 days since I received my last payout of €500, and none of the three payouts are currently being processed. Absolutely outrageous. Of €5,300, only €1,000 was paid out in four weeks. It's insane.

I'm going to get my legal protection today.

10 Tage ist es nun her das ich die letzte Auszahlung von 500€ erhalten habe, keine von denn 3 Auszahlungen ist in Bearbeitung. Absolute Frechheit. Von 5300€ wurden jetzt in 4 Wochen 1000€ ausbezahlt. Wahnsinn.

Werde heute meinen Rechtschutz einschalten.

Hello FloA,

I agree it is hard to bear such behavior. Perhaps you could let us know how legal protection can help resolve such delays. I guess others would appreciate any reasonable options.

Thank you and hold on!

Will try it through their licensor.

Werde es über ihren Lizenzgeber Probieren.

i've been waiting for a withdrawal since 16-06-2025. so far it hasn't gone beyond point 2. the chat messages are always the same, the employees almost all have the same photo. only the name changes. the email messages are automated with the same things written. i'm afraid i won't get my money. they're clear in the terms and conditions: up to 3 working days" it's been 5 days and so far nothing. What can I do? File a criminal complaint? I need 500 euros. I'm vip level 2

estou esperando um levantamento desde o dia 16-06-2025. até agora n?o passa do ponto 2 . o chat as mensagens s?o sempre as mesmas, os funcionásrios têm quase todos a mesma foto . só muda o nome. o email as mensagem sao automatiazadas com as mesmas coisas escritas. estou com receio de n?o ter o meu dinheiro. eles nos termos e condi??es s?o claros: até 3 dias uteis" ja passou 5 dias e até agora nada. Como se pode proceder? queixa crime? s?o 500€ que me está a fazer muita falta. Sou vip nivel 2

they told me the same thing. i've had the same problem since the 16th and nothing. the answers are all the same. It's 500 euros. Do you think I'll be able to get that money?

dizeram me o mesmo. estou com o mesmo problema desde o dia 16 e nada. as respostas sao todas iguais. S?o 500€. Acha que vou conseguir receber esse dinheiro?

Hey, we give casinos 14 days to pay out a player. I see that several players are in the same situation.

However, was it necessary for you to send any documents to the casino? Did you play with the bonus or not? 

You will have to be patient and if nothing happens we will try to help you. 

So try to hang in there.

Point of view. A total of €1,000 of €5,300 was paid out in four weeks. However, the last payout was 12 days ago! They always write the same thing, but they don't pay out anything.

Standpunkt. Es wurden in 4 Wochen insgesammt 1000 von 5300€ ausbezahlt. Die letzte auszahlung ist aber jetzt schon 12 Tage her! Sie schreiben immer das selbe aber sie zahlen nichts aus.