And for what reason, if I may? to me, it sounds like this is not the first issue o′f this kind you've been facing. Also, based on your complaints, I think it would be good to mention the reason the casino stated for voiding your winnings.

Do you perhaps play the same games or utilize the same system?

From a longer perspective, defining the issue may spare you other similar situations in nothing else.

It's only an idea, of course.

The risk department made this decision. I guess they were afraid that I would pay out and stop playing with them.

The problem is that more and more unreliable companies are being established one after the other.

Yes, I closed my account and was promptly responded to within 1 day by email. This shows how much they value players (I'm being ironic) - they didn't even make a counter offer to try to keep my account active.

Sim, fechei minha conta e fui prontamente atendido dentro de 1 dia por email. Isso mostra o quanto eles valorizam os jogadores (estou sendo ir?nico) - sequer uma contraoferta eles fizeram para tentar manter minha conta ativa.

Yes, they could have made a decision, but it would be good to know on what basis. Did it just happen out of the blue ? If they took your money, in your judgement, unjustly, don't you think a complaint might help ? Did you play with a bonus or not ? 

Well, I would say that on the one hand it is also good, because if a gambling addict player arrives and the casino persuades him not to close his account and gives him a bonus, it is not right. 

You need to find a casino where the bonuses are not restricted and you can take them normally, that's my recommendation. ??

Verde casino doing everythink to dont Pay money. They block accounts . They try to trick with 1000 things but if IT dont help they find another one. In the end they block my account because i told them that there is a mistake in my name in account . Should be Piotr but was Pootr . Ofcourse they did IT when i wanted withdraw money. Dont Play there ar? You will only losy money and time

Hi, what different excuses does the casino give you for not giving you money ? How long has this situation of yours been going on ? What about your name, did you just notice it the other day? It seems to me that there might have been a typo and I see that you have brought it to the casino's attention, so I guess it wouldn't be a problem to correct it somehow. 

I also noticed that you managed to open a complaint and our team will try to help you with your situation, so hopefully we can resolve it. 

If you have any new information, be sure to let me know. 

I create account in 27.07.2024 . In 30.07 i want withdraw money. When i start to send documents for veryfication i finded that there was a mistake on casino account in my name . I write to them about that and they told me that i can change IT after veryfication. After this i still deposit money and play. When i put my money for withdraw they block my account. First they say they block IT because i Play on Norway and i need to send documents that i AM here. When i did IT. They told me that i login to game with Polish and Norwegian IP. ( With 5h difrent) I explain them that is not true and i show them that i AM all this time in Norway. When this was not good for them to ban me. They write me that they block my account cause i have bad name in account what i reporter Before. ( Pootr and should be Piotr) So this is how situation look. They do everythink to ban You just to dont Pay.

Update : 01.08.2024 i get email from Verde that they gonna unblock my account i AM gonna let You know If its happen.

Next update: Verde unblock my account . I ordered 2 payments of PLN 8000 each, and 1 payment of PLN 7000 .I will let you know if everything works correctly.

Update :

1 payment of 8000 PLN is in progress ( money go away from account) If i will get IT i will let You know.

Great to see that you've managed to progress from a bad situation to a good one. I guess what you were saying has been confirmed and therefore the casino probably has no problems. I'll definitely wait to see if you get your money, but it looks promising if I'm honest. 

Also, if you are going to give another update, feel free to write it in a new post because if the update is after a day or two, it is better for the players to see it that way and not update one post all the time, because if it is a longer conversation, some people might skip it and not notice it. 

Thank you very much and fingers crossed. ??

Today. I get 1 from 3 payments. ( The 2 others still wait for accept) I will let You know when its gonna be done. ( If the payments gonna be accept and i AM gonna get money then i will change opinion about Verde Casino. )

I think it's pretty good news that you already got one. I firmly believe that the other two will be equally successful. 

I will wait for your expected good news. ??

I cancel 2 others payment cause i losy this money. But now i win again . I maked 2 payments. But they again answer for second veryfication. I AM gonna let You know If everythink is ok.

I see you're having quite a turbulent time in this casino. Well, I hope that the additional verification will be successful and that further withdrawals will not be a problem. 

I'll keep an eye out for an update. ??

I have been requesting a withdrawal of €4,999 since August 21, 2024. Today is already August 28, 2024 and nothing has happened. They lie to me every day! At the beginning they said it could take between 5 minutes and 48 hours to process. Then up to 5 days. Today an employee told me that I can only make my first withdrawal after 30 days because my withdrawal amount is 20x greater than my deposit. I hope my money will be transferred????

Ich habe seit 21.08.2024 eine auszahlung antrag uber 4.999€ gemacht.Heute ist schon 28.08.2024 und ist kann nix passiert..Die lugen micht jeden tag! Am anfang haben die gesagt es kann zwischen 5 min und 48 std bearbeitungs dauern..Danach bis 5 tage..Heute sagt mir eine mitarbeiter dass ich erst nach 30 tage erste auszahlung machen kann weil meine auszahlungs summe 20x grosser als einzahlung ist…Ich hoffe mein geld wird uberweisst????

Did you find any kind of rule in the casino terms, though? Or you heard it for the first time from the live chat?

Our team needs to wait 14 full days before they can intervene, as Kristina explained in your complaint, so I hope that the casino will be able to resolve it sooner and you'll get your money.

The 14-day time frame is a usual procedure when it comes to withdrawals, and that is why we need to wait now.

Please update us about any changes regarding this.

I have won DKK 7800 on verdecasino63.com but they will not approve my KYC verification and therefore will not pay out my money. I have tried everything. What am I doing wrong or is it just a cheating website?

Jeg har vundet 7800 kr. p? verdecasino63.com men de vil ikke godkende min KYC verifikation og vil derfor ikke udbetale mine penge. Jeg har pr?vet alt. Hvad g?r jeg forkert eller er det bare en fusker hjemmeside?

I read in the terms and conditions on the site that processing a request up to €5,0000 takes 5 days. I have no idea where 14 days came from.

Ich habe in AGB auf die seite gelessen dass bearbeitungs eine anfrage bis 5.0000€ innerhalb von 5 tage Dauert.Ich habe keine ahnung von wo sind jetz 14 tage rausgekommen??

If your balance is more than 20 times your total deposits you need to make a small deposit and wager it twice to speed up the withdrawal payment process. Otherwise they pay you in 30 days.

Be careful, if your bets exceed your deposit, they will be deducted from the amount of withdrawals without you having cancelled them.

It's all a system to delay payments.

I also recommend that you take a break from the game so as not to lose your winnings.

Se il tuo saldo supera di 20 volte l'importo complessivo dei tuoi depositi devi fare un piccolo deposito e scommetterlo due volte per accelerare il processo di pagamento dei prelievi. Altrimenti ti pagano in 30 giorni.

Occhio che se le tue scommesse superano il tuo deposito ti vanno a scalare l'importo dei prelievi senza che tu li abbia annullati.

è tutto un sistema per ritardare i pagamenti.

Ti consiglio inoltre di applicare una pausa dal gioco per non perdere le tue vincite.

How do I do a correct KYC verification at verdecasino63.com???

Hvordan laver jeg en korrekt KYC verifikation hos verdecasino63.com???

I won't play any more money on this site! I'm just waiting for my payout! I'm definitely not depositing any more money on a site where the payout process takes 30 days! They do it on purpose so that people lose all the money they've won!

Ich werde kein € mehr spielen auf diese seite! ich warte nur meine auszahlung! Ich einzahle sicher nicht mehr geld auf so eine seite wo auszahlungs prozes 30 tage dauert!Die machen dass absichtlich dass die leute ganze geld was gewonnen haben wieder zu verlieren!