Help vulkan vegas havent payed out my 900 euro this was now eleven days with no money? What to do???

Hello,

may I know whether your account has been fully verified, please? It's an important question.

Its fully verifired !!I have email on that! Dated 24/7

GOOD MORNING ,

I've been trying to verify the account for two days, no one answers me, I have a withdrawal of 1000 euros that has already been canceled and in the chat they say it was me.. however I didn't cancel anything, few answers and many difficulties in dealing with matters, for deposit there is no problem !! anyway it is impossible to continue in this house

BOM DIA ,

estou a tentar verificar a conta ha dois dias ninguem me responde , tenho um levantamento de 1000 euros que ja foi cancelado e no chat dizem que foi eu .. no entanto eu nao cancelei nada , poucas respostas e muitas dificuldades em tratar os assuntos , para depositar nao existe qualquer problema !! enfim assim é impossivel continuar nesta casa

Hello,

any chance that you took some bonus? Because sometimes it can cancel the withdrawal.

Anyway, as you kindly cooperate and be patient, the KYC is a crucial part of account verification and you have to pass it successfully in order to withdraw your winnings.

The casino may lack some employees at the moment or may simply be overwhelmed.

Give it a few more days.

It's been days trying to make the withdrawal and it never works.

But at the time you go to deposit they approve immediately.

Já Tem Dias Tentando Realizar O Saque E Nunca Dá Certo.

Mas Na Hora Que Você Vai Depositar Eles Aprovam Imediatamente.

Hello,

I checked your complaint only to see that you are still waiting. ??

Have you received those 2 x 200€ as Casino confirmed?

Hello,

so you can't submit the withdrawal, or are waiting for the withdrawal to proceed, please?

Has your account been fully verified?

The difference between deposit and withdrawal lies specifically in the verification. When you deposit, there is usually no need for verification, but the moment you submit the withdrawal, normally, your account must be verified first.

My Account Has Passed Verification And The Withdrawal Is Still Incomplete

A Minha Conta Já Passou Pela Verifica??o E O Saque Continua Dando Incompleto

I have been waiting for my 900 euro for 19 days now today !!!????????

Im still waiting for my 900 euro the other money i got!

Hello,

I was hoping you've received all funds already ??.

I'm sorry you haven't.

Now after 20 days i got my money Thanks for everything ??

That's the best news! Thank you for this kind update, forwarded it to Kristina.

If you need some fresh tips about player's favorite casinos, visit our competition ??

Thanks again??

You're welcome. I'd like to belive that this was your last bad experience with any casino. ??

But why has this gorgeous and beautiful casino had nearly 600 complaints and only one is unsolved? Moreover, the unsolved one, given the figure exceeding 250,000 euros, you have seen fit to manage it and close it without the player's right to reply and without penalizing the casino for such a serious fact. Yes, just put "on hold for the regulatory body" and so you wash your hands. But out of curiosity, how many tricks do you take from sponsoring casinos? Don't say you don't take them because nobody believes them and it's so obvious. Don't waste people time sending complaints to your sponsoring casinos if you turn them down for no reason.

Ma come mai questo splendido e bellissimo casinò ha avuto quasi 600 reclami e soltanto uno risulta non risolto? Oltretutto quello non risolto data la cifra superiore a 250000 euro avete pensato bene di gestirlo e chiuderlo senza diritto di replica del giocatore e senza penalizzare il casinò per un fatto così grave. Già, basta mettere "in attesa dell'ente regolatore" e così ve ne lavate le mani. Ma per curiosità quante marchette prendete dai casinò sponsor? Non dite che non le prendete perché non ci crede nessuno ed è così lampante. Non fate perdere tempo alla gente ad inviare reclami ai vostri casinò sponsor se poi li rifiutate senza motivo.

Hello,

the number is 484 at the moment:

The complaint you mentioned is the only one unresolved, obviously because of the fact, that the others were solved or rejected.

I know that whatever I'm going to present is doomed to fail from your side, but I'm going to comment anyway ??

This specific complaint is set as "waiting for the decision of the regulator" simply because:

"I have just been informed by the casino representative that this issue is being investigated by the authority. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions till they finish. Please, inform us about the outcome of their decision. I will now close the case as 'waiting for regulator'."

It was not our intention the moment we got this information, but it happened.

We are not an official regulator, meaning we step aside to let the proper authority investgate.

This is not the end, we're waiting.

Hello . May I know how this can be? Is it the same casino with such a conflicting rating on your site?

Здравствуйте . Могу я узнать как такое может быть? Одно и тоже казино , с таким противоречивым рейтингом у вас на сайте?

So you know better

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