Hi, I would like to know which is the authority in Curacao that licensed Machance casino. Because to me it appears to be Curacao Egaming ???? but by submitting the complaint from their portal they replied that this casino is not under their CEG license.

Salve, vorrei sapere qual è l'autorità di Curacao che ha concesso la licenza a Machance casinò. Perché a me risulta che sia la Curacao Egaming ???? ma inviando il reclamo dal loro portale mi hanno risposto che questo casinò non è sotto la loro licenza CEG.

Hello, I will check with my colleague and get back to you.

Hey carsix79.

According to the footer of the casino website, they should operate under the Gaming Cura?ao. Let me know if you have any questions.

Thanks for the reply.

And to send a complaint to this authority, how should I proceed? They don't have any instructions on their site.

Grazie per la risposta.

E per inviare un reclamo a questa autorità come si deve procedere? Nel loro sito non hanno alcuna istruzione a riguardo.

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you ??

I notified Jozef.k already.

You are welcome. In the footer of the site I have linked in my previous reply, you can find a form that I recommend you fill out. 

http://www.gaming-curacao.com/

if you mean this I have already done but for now I have not received an answer yet.

se intendi questo ho già fatto ma per adesso non ho ancora ricevuto risposta.

Exactly, just be aware that their reply may take weeks, in some cases even months.

If this is how Curacao's regulators work, you understand why casinos feel so confident they are always getting away with it. Opening a licensed Curacao casino is a safe and profitable business ... you earn millions of euros by paying few taxes and at will, do what you want to your customers / players so you are immune from any complaint or complaint. For this there are thousands and all with full bellies.

Se è questo il modo in cui funzionano le autorità regolatrici di Curacao si capisce il motivo per cui i casinò si sentono così sicuri di farla sempre franca. Aprire un casinò con licenza Curacao è un business sicuro e redditizio... incassi milioni di euro pagando poche tasse e a piacimento fai quello che vuoi verso i propri clienti /giocatori tanto si è immuni da qualsiasi denuncia o reclamo. Per questo ce ne sono migliaia e tutti con la pancia piena.

Some of Cura?ao sublicenses are questionable, but in the case of this one it should be helpful, and I am convinced that you will receive a response very soon. Since you are from Italy, I would highly recommend you to play in the brands under the Italian license.

Hello, good afternoon!

I am going to present my complaint that this brings us to 04/03/2023. After playing with real money, no bonuses, I get the amount of 500 euros to withdraw, so far so good, but after withdrawing after so long they ask me for documents again because it looks like they expired. He provided documentation and they accepted it.

the withdrawal continues its course, days and days go by and with excuses that I am ready to make a refund tomorrow than today until 04/18/2023 when they tell me after 15 days that I cannot withdraw that it has to be 100 euros per week!!!! When it was 500 withdrawals, that the limit was suddenly set by the system? To my surprise I ask them for explanations and they tell me what it is. Well now comes a big problem because I make a withdrawal of 100 and with the remaining 400 euros I decide to play what when I play I win the amount of 12,000.55 euros. Now I get in touch and that from 100 to 100 per week to what is the same 27 months 2 years and 3 months to receive the money. I tell them that I am going to inform lawyers and file a complaint and they tell me that they will suspend my account for threats, for claiming something that is mine!!! When they lose they also return the money to the users ???. Thank god I have everything in screenshots and emails. I try to reach an agreement and they only put obstacles so as not to make an income, which is what there is, and period, terms and conditions that they take to avoid paying. When chrome level you can make 500 euros per week. MACHANCE Casino is a casino that I don't know if it will be legit. I put all the documents I have in the hands of lawyers and they will study how to ask them to give me my money because it is mine. Greetings and be careful with this casino.

I would listen to advice because I don't know what to do anymore please. I am in need of that money. Thank you so much

Hola buenas tardes!

Voy a exponer mi queja que esto nos lleva al día 03/04/2023. Después de jugar con dinero real nada de bonos, consigo el montante de 500 euros para retirar, hasta aquí todo bien, pero al retirar después de tanto tiempo me vuelven a pedir documentos porque se ve que caducaron. Aportó documentación y ellos me lo aceptan.

la retirada sigue su curso, pasan días y días y con excusas de que estoy en lista para hacer reembolso del día que ma?ana que hoy así hasta día 18/04/2023 que me dicen después de 15 días que no puedo retirar que tiene que ser 100 euros por semana!!!! Cuando era de 500 las retiradas, que el limite lo pone el sistema de repente??Ante mi sorpresa les pido explicaciones y me dicen que es lo que hay. Pues ahora viene problema grande pues realizo retirada de 100 y con los 400 euros restantes decido jugar a lo que al jugar gano la cantidad de 12.000,55 euros. Ahora me pongo contacto y que de 100 en 100 por semana a lo que es lo mismo 27 meses 2 a?os y 3 meses para recibir el dinero. Les digo que voy informar abogados y poner queja y me dicen que me suspenden cuenta por amenazas, por reclamar algo que es mío!!! Cuando pierden también les devuelven el dinero a los usuarios???. Gracias a dios que tengo todo en capturas de pantalla y los correos. Intento llegar acuerdo y ellos solo ponen trabas para no hacer ingreso que es lo que hay y punto términos y condiciones que ellos se toman para no pagar. Cuando nivel cromo puede realizar 500 euros por semana. MACHANCE Casino es un casino que no sé si será de fiar. Puse todo los documentos que tengo en manos de abogados y estudiarán como pedir que me den mi dinero porque es mío. Un saludo y ojo con este casinooo.

Escucharia consejos porque ya no se que hacer por favor. Estoy necesitado de ese dinero. Muchas Gracias

I'm sorry to say that, but you put your possible winnings at risk at the whole beginning, by choosing such a bad casino. ??

Have you seen this?

https://es.www.kpvfaw.com/MaChance-Casino-resena#tab=js-tab-reputation

I certainly hope the casino will respond to your complaint, no matter how unlikely it is.

If I may say, always play in a decent casino. Take the time and find a reliable source of information, make some searches then browse user reviews. Try to make well-informed choices.

Hello!!

I didn't know, I didn't notice the truth. I mean, having seen what I have seen, my money that I have in mind, I will not see it? Would you take it for lawyers? Or it's not worth it. Thank you so much

Hola!!

Yo no lo sabía no me fijé la verdad. ósea que visto lo visto mi dinero que tengo en cuenta no lo voy a ver?? Lo llevaríais por abogados? O no vale la pena. Muchas gracias

I'd wait for the complaint to reach its final stage first. That should give you an idea of whether consulting costly lawyers makes sense in this case.

Give the complaint the necessary time first. ??

hello!!

Well, I won't have to wait to see if they show signs of life and say something, because I'm still the same, without accepting the payment of 100 euros or anything. Thank you so much

hola!!

Pues nada me tocará esperar a ver si dan se?ales de vida y dicen algo, porque sigo igual, sin aceptar el pago de 100 euros ni nada. Muchas gracias

Hello! ??

So do you still plan to send a lawyer upon their tracks?

If I may, check each casino carefully (review, user reiews, complaints) before making deposits. ??

Man, if they don't give an answer and they don't pay me the money, I'll have to do something about it, I can't let them keep my money. And if I have to use lawyers, then lawyers. so i hope all goes well

Hombre si no dan repuesta y no me ingresan el dinero tendré que hacer algo al respecto no puedo dejar que se queden con mi dinero. Y si tengo que tirar de abogados pues de abogados. Así que espero que vaya todo bien

Just make sure you are well aware of the costs.

Good luck, and keep us posted!

Hello!!

They just accepted my first withdrawal of 100 euros after 8 days of waiting for them to accept me. Seen what has been seen, I will be 6 years to recover my 12,000 euros that I still have in mind. It seems to me a shame what they do and if they think that by doing that they will win, they think that I will play it, because it is not like that, I lost the desire to play in this casino.

He explained how the process was until making the first withdrawal and what remains to be able to make another one, because it won't let you do it today.

I made a withdrawal request on April 18 of 100 euros, after rejecting the withdrawal of 500 euros that I made on April 3 and denied on the 18th, after 15 days!!! and lower myself from 500 to 100 because I am at the chrome level and my maximum is 500, which I don't see as fair, but better than 100 that they have given me now, which they say was the system (lie). All to earn more money, than you enter. Well, from April 18 to 26, it takes me a while to accept my request for a withdrawal of 100 because now I cannot request another withdrawal until next week!!!!! On May 1 I will be able to make another request and of course it is waiting another 8 days you go to 9 and so we delay the withdrawals to 15 days to be able to request and you only receive two withdrawals a month I do not see all this clearly, when I do not request a withdrawal this week!!!

I think that what they are doing is illegal in every way that you tell me, please answer me, I am already desperate to argue with them! Thank you so much

Hola!!

Me acaban de aceptar la primera retirada de 100 euros después de 8 días de espera para que me aceptaran. Visto lo visto voy a estar 6 a?os para recuperar mis 12000 euros que tengo en cuenta aún. Me parece una vergüenza lo que hacen y si piensan que haciendo eso salen ganando, creen que lo jugaré, pues no es así, se me quitaron las ganas de jugar en este casino.

Explicó cómo fue el proceso hasta hacer la primera retirada y lo que queda para poder hacer otra, porque no te deja hacerla hoy.

Realice solicitud de retirada el día 18 de abril de 100 euros, después de rechazarme la retirada de 500 euros que realice el día 3 de abril y denegada el día 18, después de 15 días!!! y bajarme de 500 a 100 porque soy del nivel cromo y mi máximo es 500 que no lo veo justo pero mejor que 100 que me han puesto ahora, que dice que fue el sistema (mentira) . Todo por ganar más dinero, del que ingrese. Pues bien del 18 al 26 de abril tardo para aceptarme solicitud de retiro de 100 pues ahora no puedo volver a solicitar otro retiro hasta la semana que viene!!!!! El día 1 de mayo podré realizar otra petición y claro está espera otros 8 días te vas a 9 y así retrasamos las retiradas a 15 días para poder solicitar y solo recibes dos retiros al mes no lo veo claro todo esto, cuando yo no solicite retiro esta semana!!! 

Yo creo que esto que hacen es ilegal en todos los sentidos que me decís por favor contéstarme, que estoy ya desesperado de discutir con ellos! Muchas gracias