Hello Daniel,

I opened an account at this casino a few days ago, then uploaded my driver's license via the app for verification, and played in the meantime. I was so frustrated that I closed my account. After 2 days I wanted to know if my account was still active and logged in again, I was amazed that it was possible. I then uploaded €20 via Aircash and wanted to play, only then did I get the message that my account was blocked.

Hallo Daniel,

ich habe vor einpaar Tage bei diesem Casino ein Account er?ffnet, dann über die App für die Verifizierung meinen Führerschein hochgeladen, ich habe in der Zwischenzeit gespielt. Ich war so frustriert das ich mein Account geschlossen habe. Nach 2 Tagen wollte ich wissen ob mein Account noch Aktiv ist und habe mich wieder angemeldet, ich war erstaunt das es m?glich war. Ich habe dann über Aircash 20€ Hochgeladen und wollte spielen, erst dann kam die Meldung das mein Account gesperrt ist.

Hey, definitely not a situation the players would like to get into. 

So let me ask you a few questions about the situation.

When you tried to verify, were you successful or not? When you closed the account, did you notify the casino or did you do it yourself? When you made a deposit, did you not play any more and the casino just blocked you straight away? 

Dear Harry,

Your account was verified after submitting the required documents.The issue has been resolved, but if you need any further assistance, we’re here to help.

Best regards,

WWIN Customer Support

Dear representative of wwin on this page, is it worth waiting for your response? Or will you also ignore both my appeals written from the site three times in the last week

Поважний представник wwin на ц?й стор?нц? варто чекати на вашу в?дпов?дь? Чи також про?гнору?те як ? мо? звернення написан? з сайту три рази за останн?й тиждень

I need help.

Допомога потр?бна мен?

Dear User,

Thank you for your message. We can not find your email under this username. Please can you send us an email on : [email protected] and share you concerns.

Please can you write following no. in the subject of the email: 171222

Thank you

Best regards, Wwin Team

I wrote to you from an email address that is also linked to wwin/Did you receive this letter?

написав вам з пошти яка прив'язана також до wwin/Ви отримали цей лист?

Dear User,

Thank you for reaching out to us. We have received your email and are currently working on your case. Our team will get back to you as soon as possible.

We appreciate your patience.

Best regards,

Wwin Support Team

Thank you to the representatives of wwin, all the issues were resolved really quickly. Also thank you for the birthday bonus. it was unexpected and pleasant))

Дякую представникам wwin,Ус? питання вир?шили д?йсно швидко.Також дякую за бонус на День Народження.це було неоч?кувано ? при?мно))

All's well that ends well, as they say, eh? Could I know what you were trying to solve and what the casino helped you with? Maybe it would be useful for other players as well. I see it was dealt with promptly which is certainly good news. 

Feel free to let me know.??

Perhaps for technical reasons they did not see my application for withdrawal of money and my appeals were written through the appeal form on the website. By writing to them directly by email, they resolved all this.

Можливо з техн?чних причин вони не бачили мою заявку на зняття грошей а також мо? звернення написан? через форму звернення на сайт?.Написавши на пряму ?м на пошту все це вир?шили

Dear Bandera,

Thank you for reaching out to us and for sharing your experience publicly! We're glad we could resolve your issue and that you’re satisfied with our service.

We’re happy you enjoyed your birthday bonus, and we truly appreciate you sharing your positive experience with others.

If you ever need anything, feel free to contact us—we’re always here for you!

Best regards,

WWin Team

I clearly understand and thank you for your reply. 

As for the bonus, did you manage to win anything from it? Did it have any wagering that was advantageous???

This bonus was money into the account with no additional wagering requirements.

Цей бонус був грошима на рахунок без додаткових вимог на в?д?гравання.

So that's pretty generous I'd say. Well, enjoy them and hope you do well in the casino. 

Does this casino have a live chat or email where can I contact you?

У цьому казино ? лайф чат або почта куда можна звернутись?

There is no chat, write to me by email.

Чату нема?,пиш?ть на пошту [email protected]

Only thing I found was this formular in contact.

Maybe try to "reply" to some post form casino and I see they wrote off the player 2 months ago. Maybe they will also get to you. ??

But, what happened when you want to contact them?