May I know the reason for not paying you? Did you get any explanation from the casino, perhaps?

Please know that we are here to help if you need us.

I am sorry about the situation at this casino you found yourself in.

Unfortunately, our complaint team was not able to assist you any further because you had played your winnings, as I read in your complaint. May I ask if you still play there or if you moved somewhere else???

I'll never play there again I don't feel safe anymore playing in Inmerion casino

They play with terms the way they want , they are not paying winning immediately

I read their term n privacy policy never found that withdraw need 14 day or 10 days to check with providers

I got before same situation checking with provider with ammount of 67000 dollars n it took 12 hours only n they confirm my fair play n get my winning immediately in other casino ofcorse

Their rating must be down to protect other players of this kind of issues

Myself I'll never try again in Inmerion casino it was the worst experience in live casino

Thank you again for your concern and help

I seriously question this 14 day check I already mentioned the pragmatic slots are fake so how can they check with provider ?

It is surely understandable that you do not want to play there anymore, and it is purely your choice, of course.

From my experience, when it comes to game providers and the issues related to them, the length of resolution always depends on each case. So it is actually not possible for an online casino to put anything like that into their terms, in my opinion.???♀? This is really not the reason we would lower the casino's safety index, for sure.

I wish you all the best in some other casinos you would choose to play at. Do you have any favorite ones, if I may ask?

I want Guru to recommend me good online casino accepting cryptocurrency and have instant withdraw and clear terms

I Don't want to be in same situation like Inmerion casino

You can choose from our recommended casinos list over here and play with the filters on the right side. Let us know, please, whenever you find some interesting online casinos for you.??

May I ask if you have any proof of the games being fake? could you provide it to us, perhaps? I am sure our data team will have a deeper look at it.

Hi Romni I cannot access pragmatic from Uk but with them I can no blocks

I can just prouve something weird , they asking the impossible with their wagering term

Check this 103229.61 wager required

Their reason for not paying me was they wanted kyc and it says plain as day "no kyc even on large withdraws." When a casino claims to be anonymous such as BC Games, 7bit or Bets.io you hit the withdraw button and they pay you. If Inmerion had not claimed to be in the same category as those places I wouldn't have a problem. I certainly wouldn't have deposited there.

This is actually on the side of each game provider, they always choose which country will be allowed or restricted. That doesn't necessary mean that the games are fake, though.???♀?

Oh wow! Have you asked about that support, perhaps? Do they have any kind of information about the wagering requirement in their terms???

May I ask if the casino has explained to you why they need to do the verification, if previously they've said that it is not necessary?

Your frustration is fully understandable here, of course, and I wouldn't be surprised at all if you wouldn't play there at all anymore.

Well in my eyes it is as any normal casino it says country is restricted and does not allow you to play as its breaking the law obviously and you bypass it with a vpn but obviously with the pirated games it will not do this

When a country is restricted from the casino, it is clearly the terms of each casino, but game providers can restrict some countries from playing their games and a casino is not able to do anything about it, unfortunately. I hope my explanation is clear enough for you to understand, and if you have any questions, the support of the casino should be able to explain these rules, as we can call them.

Wagering requirement ×3 of your initial deposite ofcorse no bonus at all .

But when you required this also they ask more , my initial deposit was i think 1180$ I won 3670 but still cannot withdraw i contact the live support they side u need ×3 of initial deposit I'm not bad in math 1180*3=3540 my balance was 3670

Wagering when they give you bonus I really think must be *100 or more it dépend of their terms hhhhh

It's just a big big joke playing there

I'm not the only one complain about Inmerion but many players do because they don't pay back

In that case, you should really be able to withdraw your money. May I ask if there is a real money balance in your account right now? Just checking this information to make sure there is a case for our complaint team to help you with.??

There is no real money right now , they even delete history game from my account don't know why .

But what is sure if you play in Inmerion n you get lucky with big win you will never get paid

If you play with bonus be sure with their terms of wagering more than ×100 in only slots no live game n no sports betting , you have no chance to win

In all case you loose your money

House always win

Ofcorse everyone will face one different problems

Maybe Kyc maybe unfair n hack game maybe checking with provider who know what will be the excuse and all reserved to casino privacy policy and terms

This is why we always say that it is best to read the bonus terms beforehand to avoid any future issues. If you are aware of everything, it is totally up to you whether you play with the bonus or avoid it.??

You are right that a house always wins in the long term. That is why it's really important to play and have it only as a hobby and nothing else, in my opinion.

I would like to believe that fair play can be achieved in any online casino, but only if both parties, players and the casino, are willing to do that.

May I ask if you have any other casino that is more favorable for you?