Zdravo.
?ao mi je zbog ove neprijatnosti. Na?alost, u poslednje vreme imamo mnogo sli?nih slu?ajeva i poku?a?u da vas uputim ?ta da radite, iako je to prili?no slo?eno.
Prvo po?aljite e-po?tu na?im kolegama na opis ?albe, snimak ekrana povezanih komunikacija ili bilo ?ta drugo ?to imate pri ruci.
Zatim, da se ovo ne bi ponovilo drugima, ljubazno bih Vas zamolio za pomo? ako je mogu?e:
Po?aljite nam a?uriranje gre?ke putem e-po?te na :
1) Napravite snimak ekrana celog ekrana gde tako?e vidimo domen koji koristite kada se pojavi CAPTCHA.
2) Dodajte ta?no vreme i tako?e nam recite vremensku zonu (najbolje bi bilo u UTC)
3) IP adresa bi tako?e bila odli?na ako ste u mogu?nosti da je prona?ete.
Evo i nekoliko saveta za re?avanje problema koji je dao na? glavni programer:
?Da li koristite VPN? ?ta je sa dodatkom za pregleda?? Blokiranje mo?e biti povezano sa kori??enjem dodatka ili programa za pregleda? virtuelne privatne mre?e (VPN).
Neki VPN-ovi ?alju saobra?aj koji kr?i zakon ili uslove kori??enja veb lokacija.
Evo 3 najbolje stvari koje bih predlo?io.
1. Proverite svoju IP adresu – Ako ima bilo kakvih sumnjivih aktivnosti sa va?e IP adrese i ona je ozna?ena kao nepo?eljna, Google ?e poslati reCAPTCHA poruku i zaustaviti vas radi verifikacije.
2. Proverite svoju mre?u – Ponekad (uglavnom u zemljama poput Kine) Internet provajder (ISP) maskira IP adresu i prati va?e aktivnosti pretra?ivanja. Ovo ?e dovesti do toga da kompletna mre?a IP adresa koje koristi taj ISP bude blokirana od strane bezbednosnih sistema kao ?to je reCAPTCHA koji koristi Google.
3. Proverite malver i pro?irenja pregleda?a – Ako ?esto vidite poruku ?Ja nisam robot", proverite da li na ra?unaru ima zlonamernih programa i uklonite nepotrebna pro?irenja pregleda?a. Isprobajte zvani?nu alatku za ?i??enje Chrome-a.
Obavestite nas da li ste bili u mogu?nosti da ovo uradite. Tu smo da pomognemo.
Hi.
I'm sorry for this inconvenience. Unfortunately lately we have many similar cases, and I will try to guide you in what to do, even though it is quite complex.
First, email our colleagues at [email protected] the complaint description, a screenshot of the related communications, or anything else you have on hand.
Then, in order to prevent this from happening to others over again, I would kindly ask you for help if possible:
Send us the error update via email at [email protected]:
1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.
2) Add the exact time and also tell us the time zone (the best would be in UTC)
3) An IP address would be great too if you are able to find it.
Here are also a few tips to deal with the problem provided by our chief developer:
"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a virtual private network (VPN) browser plugin or program.
Some VPNs send traffic that violates the law or websites' terms of service.
Here are the top 3 things I would suggest.
1. Check your IP address - If there are any suspicious activities from your IP address and it is marked for spam, then Google will throw the reCAPTCHA message and stop you for verification.
2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and tracks your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.
3. Check malware and browser extensions - If you are frequently seeing an "I’m not a robot" message, then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool.
Please let us know if you were able to do this. We're here to help.
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