Zdravo, mo?ete li podeliti URL adresu, izgleda da je nemamo u na?oj bazi podataka.
Imate li ideju za?to se ova situacija dogodila? Do sada je sve bilo u redu?
Hello, could you please share the url, it looks like we don't have it in our database.
Do you have any idea why this situation happened? So far everything was fine?
Ovaj kazino
https://palmcasino5.io/
https://vvv.palm-casino.co.uk/
Probajte oba ova URL-a
Za?to nemate ovaj kazino? I ?ta treba da uradim ako imam problem sa njima?
This casino
https://palmcasino5.io/
https://www.palm-casino.co.uk/
Try this both url
Why you don't have this casino ? And what I need do if I have problem with them?
Zdravo, hvala na URL-u.
Pa, pretpostavljam da je obja?njenje sasvim o?igledno: niko jo? nije prijavio sajt. A da ne spominjemo da te?ko mo?emo sami da uo?imo svaki kazino. ?? Zato, hvala vam na tome!
Me?utim, u na?oj bazi podataka imamo Palmslot.io; njegov URL je ?https://palmcasino.io/" i sajt je prili?no lo?. Me?utim, nikada nismo ?uli za drugi link — ako je to isti veb-sajt, pretpostavljam da je to poseban URL za igra?e iz Velike Britanije.
Smem li da pitam ?ta se desilo? Slobodno se ?alite, ali bi vam moglo biti korisno da unapred imate nekoliko saveta ili detalja o tome kako proces ?albe funkcioni?e. Slobodno pro?itajte i uputstva:
https://casinoguru-en.com/complaint-resolution-instructions
Mo?ete li, molim vas, objasniti u ?emu je problem? Kako mo?emo da pomognemo?
Hello, thank you for the URL.
Well, I guess the explanation is quite obvious: no one has reported the site yet. Not to mention that we can hardly spot every single casino on our own. ?? Thus, thank you for that!
However, we have Palmslot.io in our database; its URL is "https://palmcasino.io/" and the site is pretty bad. However, we have never heard about the other link—if that is the same website, I guess it is a special URL for UK players.
May I ask what has happened? You are welcome to complain, but it might be helpful for you to have a few tips or details about how the complaint process works beforehand. Feel free to read the instructions, too:
https://casinoguru-en.com/complaint-resolution-instructions
Could you please explain what the problem is? How may we help out?
Zdravo
Na?alost, jo? uvek nisam primio isplatu od 2186 funti, ra?un je potpuno verifikovan, obe?ali su mi da ?e mi poslati novac u roku od 36 sati jer je ovo vremenski okvir koji mi ?alju, imam i dokaze za to.
Prelazi vremenski rok, a ja i dalje nemam novca, lagali su me neprestano, uskoro, uskoro, a uskoro vam ?aljemo i ni?ta.
Hello
Unfortunately still I not received my withdraw £2186, account fully verified, they promiser me send me money in 36 hours becouse this is timeframe what they send me , I have also proofs for this.
Is over and over timeframe and still don't have money, they lied me non stop soon soon and soon we send you and nothing.
Zdravo, voleo bih da do ovoga nije do?lo, ali kazino prvo mora da poku?a da re?i problem sa vama. Saose?am sa vama - kazino bi trebalo da se pridr?ava svojih uslova. Me?utim, kao ?to sam rekao, mi nismo ?ak ni upoznati sa kazinom i nemamo kontakte na primer. U ovom trenutku je prerano za hitnu pomo?.
Mo?ete se ?aliti, ali ipak mo?emo intervenisati tek nakon ?to pro?e odre?eno vreme. Konkretno, potrebno je da ?ekamo punih 14 dana. Iskreno, par dana nije tako veliko ka?njenje, mada razumem da ste o?ekivali ne?to drugo.
Predla?em da ljubazno ostanete u kontaktu sa podr?kom kazina. Molim vas da sara?ujete i potrudite se da pratite situaciju.
Molim vas, obavestite me da li je va? nalog pro?ao potpunu verifikaciju.
Hello, I wish it didn't come to this, but the casino must first try to resolve the issue with you. I empathize with you - the casino should adhere to its terms. However, as I said, we are not even familiar with the casino and have no contacts for example. At this point it is far too early for immediate help.
You may complain, but still we can step in only after a certain amount of time has passed. Specifically, we need to wait a full 14 days. Honestly, a couple of days is not such a big delay, although I understand you expected something else.
I suggest you politely stay in touch with the casino support. Please cooperate and make an effort to monitor the situation.
Please let me know if your account has undergone full verification.
Zdravo
Da, naravno, po?e?u da igram kada je moj nalog potpuno verifikovan, imam dva imejla od KYC-a o tome da je moj nalog potpuno verifikovan.
Zajedno imam tamo 3808 evra.
Na?alost, ju?e su me primorali da povu?em uplatu jer su rekli da je dnevna uplata do 1000 evra i da nedeljno mogu da podignem najvi?e 2000, pa sam otkazao podizanje 2186 evra i ju?e sam izvr?io novo podizanje 1000 evra. Recite mi tako?e da li posle 24 sata mogu ponovo da podignem 1000 evra, maksimalno 2000 evra nedeljno, tako da ?e u slede?em satu biti preko 24 sata i poku?a?u da izvr?im drugo podizanje 1000 evra. Za sve ?to sam vam napisao imam i mogu da po?aljem dokaze.
Trenutno nisam ni?ta dobio/la.
Veoma je lo?e ?to sam im ranije pisao, a nikada mi nisu rekli o ograni?enju za povla?enje novca.
Koji ?ele da otka?em isplate i igram za izgubljeni novac, ali ne, prestao sam da igram i sa?eka?u da podignem novac, zajedno imam na Palm Casino 3808 evra
Hello
Yes of course, I start playing when my account was fully verified, I have two email about from KYC about my account is fully verified.
Together I have there 3808 euro.
Unfortunately yesterday they forced me to withdraw the payment because they said that the daily payment is up to 1000 euros and that per week I can withdraw a maximum of 2000 so I cancelled my withdraw 2186 euro and I did new withdraw yesterday €1000 , tell me also after 24 hours I can again withdraw 1000 € , max 2000 euro a week so in next hour will be over 24 hours and I try make second withdraw 1000 euro. For everything what I wrote you I have and I can send proofs.
At the moment I not received anything.
it's very bad that I wrote to them before and they never told me about withdraw limit.
That want me to cancel withdraws and play for lost my money but no , o stopped playing and I will wait for withdraw my money , together I have on Palm Casino 3808 euro
Vidim, sada su ograni?enja problem. Zna? da bi trebalo da se prvo konsultuje? sa pravilima kazina. Po?to nisam bio tamo, ne mogu da pru?im mnogo uvida u razgovor koji si vodio sa podr?kom; me?utim, va?no je da uvek proveri? ograni?enja za isplatu pre registracije naloga. Obi?no podr?ka kazina ne pokre?e razgovore o ograni?enjima za isplatu. Dakle, samo da budem siguran, da li su ograni?enja za mala i srednja preduze?a navedena u uslovima, barem?
U svakom slu?aju, ?ini se da je podr?ka prili?no brza, ?to je zaista odli?na vest!
Kao ?to sam rekao, obavestio sam kolege iz tima za podatke; oni ?e pregledati kazino kada stignu do njega. Me?utim, potrebno je oko mesec dana da se objavi recenzija.
Ne brinite, osta?u u kontaktu sa vama, a ako imate problem, ne treba nam objavljena recenzija da bismo vam pomogli.
I see, the limits are the matter now. You know you should consult the casino rules in the first place. Since I wasn't there, I cannot provide much insight into the conversation you had with support; however, it is important to always check withdrawal limits before registering your account. Typically, casino support does not initiate discussions about withdrawal limits. So, just to be certain, are the sme limits listed in the terms, at least?
In any case, it appears the support is quite responsive, which is excellent news indeed!
As I said, I informed colleagues from the Data Team; they will review the casino once they get to it. Take a month or so to publish the review, however.
Don't worry, I'll keep in touch with you, and if you have a problem, we don't need the review published to assist you.
Zdravo
Ali znate, dosta puta sam razgovarao sa podr?kom o tome kako sam propustio isplatu, a nikada mi nisu rekli o ograni?enjima. Ju?e sam proverio uslove i da, u Termama je jednom bilo o tome, 1000 evra dnevno i 2000 evra vikendom, a na ?askanju u?ivo su mi rekli da napravim pauzu od 24 sata nakon isplate druge uplate.
Sada, pre 3 dana sam podigao 1000, a posle 24 sata sam podigao jo? 1000 i sada ?ekam svoj novac. Posle nedelju dana ponovo vr?im slede?e podizanje jer imam skoro 5000 evra tamo, ukupno skoro 7000. Za sve imam snimke ekrana ako vam trebaju u vezi sa podizanjem, mojim ra?unom, stanjem i imejl adresama.
Da, kazino je prilagodljiv, ali uvek isto kopiraj-pejst uskoro uskoro i ni?ta.
Bilo bi sjajno ako mo?ete da dodate ovaj kazino i ljudi mogu da ga prona?u i prijave kada ne?to nije u redu. Na?alost, poku?avam da prona?em ovaj kazino na va?em sajtu pre nego ?to po?nem da igram, ali ne mogu. Onda ga na?em na Trust Pilot-u i tamo imaju ocenu 4,1 od 5, ali vidim da su sve pozitivne recenzije la?ne, kao da je neko napisao da imaju dva ispla?ivanja dnevno, ?to je nemogu?e jer mo?ete zahtevati samo jedno ispla?ivanje. Trust Pilot je veoma lo? jer uklanjaju prave negativne komentare, a ostavljaju la?no pozitivne.
Hvala vam puno, sa?eka?u jo? malo pa ?u vam javiti. Nadam se da ?e mi poslati novac.
Hello
But you know , I speaking with support a lot time about missing my withdraw and never tell me about limits, I checked yesterday terms and yes in terma is one time about this , 1000 euro a day and 2000 euro a weekend, and on live chat tell me do 24 hours break after withdraw second payment.
Now 3 days ego I did withdraw 1000 and after 24 hours I did next 1000 and now I wait for my money, after one week I again make next withdraws becouse I have more almost 5000 euro there, together almost 7000. For everything I have screenshots if you need about withdraws , my account my balance and emails .
Yes casino is responsive but always the same copy paste soon soon and nothing .
Will be great if you can add this casino and peopl can find and raport when is something wrong, unfortunately I try find this casino in your site before I start play but I can't , then I find on trust pilot and there have 4.1 rating on 5 , but I see more positive reviews is fake ,like somebody wrote have two withdraws a day what is impossible becouse you can only request one withdraw. Trust pilot is very bad becouse remove true negative comments but leave fake positive.
Thank you so much , I will wait little a bit more now and I let you know . I hope they send me my money.
Zdravo
Mnogo vremena sam razgovarao sa Palm kazinom o tome kako mi nedostaje isplata, ali me nikada nisu obavestili o ograni?enjima.
Kasnije, kada po?aljem mnogo imejlova, oni mi ka?u o ograni?enjima.
Ju?e sam proverio uslove i samo jednom sam pomenuo da podi?em 1000 dnevno i 2000 nedeljno, ali jeste.
Tako?e sam kasnije u imejlu obave?ten da izme?u povla?enja treba napraviti pauzu od 24 sata.
Dakle, za nekoliko dana sam podigao 1000 evra, a u roku od 24 sata sam podigao jo? 1000 i sada ?ekam.
Tako?e imam vi?e novca tamo jer bez podizanja imam skoro 5000 evra, tako da zajedno imam skoro 7000 evra.
Da, postoje responzivni, ali uvek kopiraj i nalepi, uskoro i uskoro ??
Hello
I speaking with Palm casino a lot time about my missing withdraw but never informed me about limits.
Later when I send a lot emails tell me about limits.
I checked yesterday terms and Ia only one time about withdraw 1000 a day and 2000 a week but it is.
Also later in email informed me between withdraw do 24 hours break.
So few days ego I maked withdraw 1000 euro and over 24 hours I did next withdraw 1000 and now I wait .
Also I have more money there becouse without withdraws I have more almost 5000 euro so together almost 7000 euro.
Yes there are responsive but always copy paste , soon and soon ??
Bilo bi sjajno ako biste mogli da dodate Palm CASINO na svoj sajt, ljudima je ovo potrebno, pre nego ?to po?nem, tra?io sam ovaj kazino na va?oj strani, ali nisam imao finansiranje. Onda sam prona?ao ovaj kazino na Trust Pilot-u i tamo imaju rang 4.1 od 5, ali ima mnogo pozitivnih la?nih informacija. Mislim da neko ka?e da se novac podi?e dva puta dnevno, ?to je nemogu?e jer mo?ete samo jednom u 24 sata.
Vidim da Trust Pilot uklanja istinske negativne recenzije, ali na?alost ostavlja la?no pozitivne.
Hvala vam na poruci, sada ?u sa?ekati jo? malo pa ?u vam javiti, nadam se da ?e sve biti u redu.
Will be great if you can add Palm CASINO on your site , people need this , before I start I looking for this casino on your side but I not funded. Then I find this casino on trust pilot and there have 4.1 ranking on 5 , but there is a lot positive fake I think like somebody say about withdraw money two times a day what is impossible becouse you can only one time in 24 hours.
I see trust pilot remove true negative reviews but leave fake positive unfortunately.
Thank you for your message, now I will wait a little bit more and let you know , I hope everything will be ok.
Zdravo,
To su veoma niske granice, rekao bih, a u kombinaciji sa na?inom na koji podr?ka komunicira, nije ba? ubedljivo.
U pravu ste - pregled je potreban. Sre?om, u me?uvremenu, va?e objave ?e ostati vidljive drugima.
Nadam se da ?ete ovo uskoro prevazi?i! Obave?tavajte nas; sigurni smo da svi ?ele da znaju kako se ovaj kazino nosi sa situacijom.
Hello,
Those are very low limits, I'd say and combined with the way support communicates, it is not very convincing.
You are correct to the point - the review is needed. Luckily, meanwhile, your posts will remain visible to others.
I hope you overcome this soon! Keep us updated; we're sure everyone wants to know how this casino handles the situation.
Zdravo
Na?alost, potrebna mi je va?a pomo?, molim vas pomozite mi.
Nakon ?to sam uradio sve ?to su mi rekli, sada vidim da mi je Palm CASINO blokirao pristup igra?kom nalogu i istovremeno mi je poslao imejlove o odbijanju oba moja povla?enja ??
Imam tamo skoro 7000 evra ??
Molim vas, pomozite
Hello
Unfortunately I need your help , please help me .
After I did everything what they tell me , now I see Palm CASINO blocked me access toy account and the same time sent me emails about my both withdraws is rejected ??
I have there almost 7000 euro ??
Please help
Vidi, oplja?kali su me za skoro 7000 evra ?????? molim te pogledaj snimke ekrana.
Kakvi prevaranti pre nego ?to sam po?eo da igram. Poslao sam sva dokumenta i adresu, a oni su sve proverili i potvrdili i potpuno sam verifikovan! Znaju da sam iz Velike Britanije, kakvi prevaranti! Molim vas pomozite.
Look they robbed me for almost 7000 euro ?????? please check screenshots.
What a scammers before I start playing I sent all documents and also my address and they checked and verified everything and I was fully verified! They know it I am from UK , what a scammers ! Please help
Zdravo, ?ao mi je ?to je do?lo do ovoga.
Pa, ne brinite, moje kolege ?e istra?iti. O?ekujem da ste prili?no upoznati sa postupkom ?albe; sada je vreme da podnesete zahtev za ?albu protiv ovog sajta.
Ne?ete na?i kazino na listi, ali to uop?te nije problem; samo koristite opciju opisanu ispod liste:
Dodajte sve snimke ekrana i detalje — molimo vas da potpune opise doga?aja.
Na?i medijatori ?e to uskoro pogledati.
Hello, I'm sorry to see it has come to this.
Well, don't worry, my colleagues will investigate. I expect you to be quite familiar with the complaint process; now is the time to submit your complaint request against this site.
You won't find the casino in the list, but it's no problem at all; just use the option described under the list:
Add all screenshots and details—complete descriptions of the events, please.
Our mediators will shortly give it a look.
Nadam se da ?e uskoro biti dodato. Svakog dana se pojavljuje veliki broj novih kazina, zato dolazi do nekih ka?njenja.
Zaista mi je ?ao zbog va?eg iskustva i cenimo ?to ?elite da sve obavestite o tome.
It will be soon added, hopefully. There has been a large number of new casinos coming in every day, so that's why some delays occur.
I'm really sorry about your experience, and we appreciate that you want to let everyone know about it.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, pobolj?anje iskustva igra?a i po?ten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisklju?enja, koji ?e omogu?iti ranjivim igra?ima da blokiraju pristup svim mogu?nostima online kockanja.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
[email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Uskoro ?ete biti preusmereni na stranicu kazina. Molimo sa?ekajte. Ako koristite softver za blokiranje oglasa, proverite pode?avanja.