Anyone had any luck with debabs? They’ve told me they’re looking into it ..twice haha. I am not hopeful.

I tried it ages ago but they said they found nothing wrong in the way the bank dealt with it

So I sent an email to MyStake earlier but not expecting anything back. Have hunted through this forum and searched for hours for merchant contacts but I've found nothing, sadly.

I turned to my bank and they've said I can raise a dispute with them if I don't hear back from MyStake so will update if I have any success.

Thanks for assistance earlier guys!

Have you tried a local lawyer in Curacao who understands the landscape there? Everything is controlled by the central bank there.. it may be worth parting with a small fee and finding someone. That’s what I’ve done honestly as my bank sided with Modulr FS who allow unlicensed casinos like MyStake to accept uk customers!

Thanks Paul - I think they raised the pre arb under visa code 13.6 which I don’t understand why - I think that’s the only thing I can complain about that it was raised incorrectly

You could try it you will wait a long time though if they raised the chargebacks and they failed usually that is it though

Ye I was assuming that - gunna give the casino / merchant another try and after that I give up lol - it was fun while it lasted I suppose

Ok well good luck keep trying yes ??

Spoke with someone from santander on the phone today, as I wanted to make sure they received my evidence, the lady said there may not even be grounds to chargeback as in my words the ‘casino have credited the money’ . I explained to her that I wasn’t disputing that, but they can’t seem to get it into their head that the merchants have nothing to do with gambling so it’s irrelevant ! Surely it can’t be this difficult… They’re going to review the evidence I’ve sent so let’s see

Elegro also came back to me today saying they don’t have the transactions on their system!?!? Surely not the case as their website clearly states they are ‘Niko Technologies’. They are obviously aware that merchants use their service to do illegal business so I guess that’s the end of that

Try this as it seems as elegro has changed for some reason [email protected]

Just sent them an email, thanks for this

Did you get any further with santander or is your case fully with the ombudsman now?

It's with the FO now but I am not holding my breathe. I am residing myself for a rejection,so at least that way when the final decision comes through I won't be left disappointed. I have had nothing but bad luck ?? can't see it changing lol .

Got refunds from echosyntex at 2am this morning on my starling bank card. Just need them to refund the transactions made on my bank of Scotland card now.

Found some very old transactions to finnart and artstrid. Do they still offer refunds lately? Or should i just chargeback?

I emailed finnart and they said they are looking in to it.

Credit cards have better protection so you would think they should be helping. My MasterCard credit card did for me and I was 100 percent truthful with them about everything.

It depends on how old they are but worth an ask. I've only had refund from ninecasino so far and I've got hundreds of different merchants I've emailed and maybe 20 different casinos so it's not looking good! Mostly just ignored me but the transactions go all the way back to 2023 so I doubt I can do anything at this point I've given them up as a bad job it's way to stressful for the November lot nevermind throwing old ones into the mix. It's ashame I didn't find this forum early last year.