Hi,

I did lot of deposits on Yoyospins.co and yoyospins.com now i finally won and have pending witdrawl 2500 Euro and still pending after 24 hours.

I did contact live support and they dont have any time frame on withdrawl and other department handling my withdrawl.

does any have experience on Yoyospins??

i couldnt even find betting site on casinoguru either.

i need some help please.

regards

Hello,

This site has not been reviewed, I'm afraid, but considering the name, I guess it also provides casino games.

Well, I'm sorry to hear you're struggling with the payout; however, 24 hours is really not that much for a casino. Have you previously received verification? this is probably going to hurt, but we provide casinos 14 days to complete the payout. I'm not saying I agree with that, but that's the rule. ??

Would you keep us posted about the progress, please? Just in case, you know.

Hi Radka,

Thanks for replaying. I had conversation with live support yesterday. I can attach the picture.

i mean i dont care if the process takes time even with 14 days. Iam not playing anymore and wait for my withdrawl will be approved.

So iam in my second day now and its still pending.

what rules are you talking about 14 days, what do you mean?

I will give an update on my case and I will let you know snout everything.

I found also 2 Yoyospins review site and they gived a good start 4.1/5.

i did also email and waiting for answer.

yes my verification is done. I did send my passport, my bill and payment proof.

i couldnt make withdrawl until my verfication was done after that i could make withdrawl request.

Regards

Hi again Radka,

Can you help me with the process if they not paying out?

I did contact live support again.

after 2 hours i got email from [email protected]

Dear Salih,

Your withdrawal request has been received in our system. For us to handle it, we kindly ask that you forward the following documents:

A bank account statement, issued within the past 6 months, that contains the following information:

  a. Bank details (name of bank, bank address, SWIFT/BIC code of the bank)

  b. Customer details (full name, residential address)

  c. Account details (IBAN: SE09300************2098291)

Please ensure that all 4 corners of your documents are visible.

Thank you in advance for your cooperation

Kind regards,

Janet J. | KYC Team

Now i did send all the information they asked for. I Will give you update for everything.

Regards

Hi there! Sure - although I deeply hope that won't be necessary! ????

Oh, I should have started with this one, I guess ??. I find it quite promising. Occasionally the payouts are resolved without us interfering, even though the beginnings were not very dynamic. Hopefully, this will be the case.

I expect bank statements to cover that up, and I think you should be ok.

Provide all you can, and if I may, keep me posted because I'd love to see you paid out. ??

Thanks alot. Let me wait tomorrow and see what happends with my withdrawl.

thanks again.

Don't thank me - in my opinion you deserve the credit more than I do. ?? I'll be hanging around waiting for the final and best news.

Like i said before I promise to give allt the update.

i did send all they asked for yesterday. i got one more email to after that from KYC.

Dear Salih,

Thank you for providing us with your documents. They have been received and reviewed.

However, for your account security to be achieved, we still require the following:

A photograph of you, holding your International Passport.

Please forward the picture as a reply to this email.

Kind regards,

Julian Vault | KYC Team

i took few picture with diffrent angles.

My withdrawl is still pending and i still wait for them to respons to my email. I asked how long time frame is it on my withdrawl.

i Will update soon again

Hello again!

I see; it might sound like a complicated or tedious request, but this step is still part of the KYC process. Try to get over it. Capture the selfie as best as you can. I believe the front direct angle is the best option.

I still think the casino is responsive and progress sounds solid. One step closer, I hope!

Only thing they dont have any withdrawl time frame, most of betting site has it 0-72hours. I wait until tomorrow then I will you give an update.

Regards

Hi Radka,

I did request 2500 Euro withdrawl this weekend monday 14 April and still pending and last time i got email from them was yesterday.

I did asked them to day about the status and when will my withdrawl be approved but no answer. I did send to [email protected] and i also did contact live support but only thing they say we have to wait and i need to check my mailbox, live support is not helping me and they dont have contact with payment department.

I need help and what is the next step?

You wrote "but we provide casinos 14 days to complete the payout. I'm not saying I agree with that, but that's the rule"

you mean its guarante from your part that you can fix my money in 14 days? What happend after 14 days if they not paying out my money?

When i got my money I will close my account.

Looking forward to hearing from you and I can send you everything you need.

I did get recive the email now, so lets se when the money is coming to my bank account. I will let you know.

Dear Salih,

Your security status has been completed and your withdrawal sent to your payment account. We are happy to see you are enjoying our services!

In case we need any additional items we will get in touch with you.

Yours, 

Dean D. | Pay-Outs Team

Hello, I was hoping to see something positive.

?? it takes some time but it still looks like things are moving forward! Would you confirm here once the money comes? I can't wait to see you paid in full.

Considering the 14 full days I specified, my colleagues will take care of the complaint if the casino does not send the money within that time - not sooner.

Thanks again Radka.

My withdrawl from pending its now processing. Before i could cancell my withdrawl but now i cant.

yes i will confirm when i got the money to my bank account. After that i Will close my account i quess.

Anyway i will confirm. I hope i see the money atleast tomorrow.

I got the money to my bank account!

Whoohooou! Send the fireworks to the sky! ???????

It is literally one of the best pieces of news I read today. Now that you know how it works in yoyo, do you think you will stay as their customer? I mean, it was not that bad after all - eventually, but your opinion may differ, of course. ??

Hello.

This casino is not yet rated on casino guru.

I'm telling you my experience in case it helps.

I requested permanent closure of my account on Thursday due to gambling addiction (chat and email). It's been five days and my account is still open. I contact the chat daily, and they simply say my case is being handled by another department and that they'll contact me.

I think it is a terrible management of such a delicate issue as responsible gaming.

Hola.

Este casino no está valorado, todavía en casino guru.

cuento mi experiencia por si sirve de algo.

solicité el jueves el cierre permanente de mi cuenta por adicción al juego ( chat y correo). Han pasado 5 días y mi cuenta sigue abierta. Contacto a diario con el chat y se limitan a decir que mi caso lo lleva otro departamento y que ya contactarán conmigo.

me parece una pésima gestión de un tema tan delicado como es el juego responsable

Hello,

Thank you for your observation.

This sounds like a truly terrible experience. Do you think support or responsible management works during Easter? If it doesn't, it could potentially impact the situation. In any case, I understand that when it comes to responsible gambling, casinos should find some reasonable tool.

Can you, for instance, set gambling limits to zero at least? Does this casino support such limits?