Hi, I requested a withdrawal of 1200 euros on 11 May, to date, 18 June I have not yet received my withdrawal, the reason they give me in chat is the same as I have read in the various complaints or that there is an intense volume of requests ,can you help me please?

Salve ho richiesto un prelievo di 1200 euro l’11 maggio,ad oggi,18 giugno non ho ancora ricevuto il mio prelievo,la motivazione che mi danno in chat è la stessa che ho letto nei vari reclami ovvero che cè un intenso volume di richieste,mi potete aiutare per favore?

Dear tommybau,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi petronella their motivation is always the same or that an external department must examine my position so that they can proceed with the crediting of the sum, the times are long and it does not depend on them.

Ciao petronella la loro motivazione è sempre la stessa ovvero che un dipartimento esterno deve esaminare la mia posizione affinchè loro possono procedere con l’accredito della somma,le tempistiche sono lunghe e non dipende da loro.

Hi petronella I am attaching the conversation I had with 4crowns casino

Ciao petronella ti allego la conversazione che ho avuto con 4crowns casino

Dear tommybau,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.