I won 500 euros and they froze my account and in live support they tell me that we closed the casino. They froze my account at wazamba and leggiano and nomini.

Κερδισα 500 ευρω και μου παγωσανε τον λογαριασμ? μου και στο live support μου λενε οτι κλεισαμε το καζινο.μου παγωσανε το λογαριασμο μου και στην wazamba και στην leggiano και στην nomini.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you effectively and understand the situation better, could you please provide us with the following details?

• Has the casino informed you if your remaining balance will be paid out, now that the casino is closing?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• Did you win 500€ with or without a bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yesterday, after much pressure, the casino shamelessly told me that my account was closed according to the terms and conditions of the website. I sent them an email to tell me what terms and conditions they were referring to, but no one answered me. My winnings are pure winnings from my own money, not from any bonuses. At the same time, they told me that my money will be credited normally. It's the 4th day I've been waiting and on their website they state that crediting from their side by bank transfer takes 1-5 days, while it takes up to 3 days to examine the withdrawal request. I believe they are deceiving me and I want a clear answer.

Το καζινο χθε? μετα απο πολλε? πιεσει? μου ε?πε ξεδι?ντροπα οτι ο λογαριασμ?? μου εκλεισε συμφωνα με ορου? και προ?ποθ?σει? τη? ιστοσελ?δα?.του? εστειλα μειλ να μου πουν σε ποιου? ορου? και προ?ποθ?σει? αναφερ?ταν αλλα δεν μου απαντησε κανει?.τα κερδη μου αφορουν καθαρο κερδο? απο δικα μου χρηματα οχι απο καποιο μπονου?.παραλληλα μου ειπαν πω? τα χρηματα μου θα πιστωθουν κανονικα.ειναι η 4η μερα που περιμενω και στην ιστοσελιδα του? αναφερουν πω? η πιστωση απο μερια του? με τραπεζικ? αποστολ? κανει 1-5 μερε? ενω για να εξετασουν το αιτημα αναληψη? εω? 3 μερε?.πιστευω πω? με εξαπατο?ν και θελω μια ξεκαθαρη απαντηση.

I have made two other smaller withdrawals from this casino and my verification is OK according to KYC.

Εχω κανει αλλε? δυο πιο μικρ?? αναληψει? απο το συγκεκριμ?νο καζινο και η επαληθευση μου ειναι ενταξει συμφωνα με το KYC

They also froze my live support, I can't contact anyone on live chat and they never answer my emails. Please call frumzi here to answer CLEARLY why they froze my account and why they are not giving me my winnings.

Μου παγωσανε και το live support δεν μπορω να επικοινων?σω με καποιον στο live chat και τα email δε τα απαντανε ποτε.παρακαλω να καλεσετε εδω τη frumzi να απαντησει ΞΕΚΑΘΑΡΑ γιατι μου παγωσανε τον λογαριασμ? μου και γιατι δεν μου παραχωρουν τα κερδη μου.