I've been trying to make a withdrawal at Gama Casino for days and I can't.

I deposited money to play through Astro Pay.

However, to withdraw my money, they don't offer Astro pay, if I was able to deposit to play why can't I withdraw it?

You have the option of withdrawing via PIX, but they don't allow it, it always gives an error. I talked to countless agents and none of them offered a solution.

I sent several emails and in all the responses, they advise me to log in from another browser, but they don't explain the real reason for not releasing my money.

I want to withdraw the amount of R$621.80. I sent my documents and they don't accept them, I gave my PIX KEY which is my CPF and they don't accept it, how can they withhold my payment?

I look forward to an amicable solution.

Dear LBALZER,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Was your account verified successfully in the past?
• Have you been advised to deposit via PIX to make this option available for withdrawals?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Thank you very much, LBALZER, for providing the necessary information. I will now transfer your complaint to my colleague Jakub ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Unfortunately I fell into a scam, Gama Casino is not trustworthy. Depositing my money was quick and easy, using pix or Astropay worked fine, but withdrawing my money was impossible.

Gama's service is horrible, agents close the chat without providing a solution to the problem, by email they send standard responses, none of them are interested in actually resolving the problem.

I have already sent my details, my receipts, registered my bank account and they have not returned what is mine!

The PIX option is available for deposit, remembering that the PIX is from my country, so if they used it in good faith, they would have already transferred it.

This casino site is a real scam, I don't recommend it to anyone!!!

Hello LBALZER,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Gama Casino’s representatives to join this discussion in order to resolve this issue.

Dear Gama Casino,

Could you please provide an explanation for the rejection of player's withdrawal request?

Best Regards,

Jakub

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for your help. Casino got in touch and resolved the problem yesterday.

Thank you very much.

Obrigado pela ajuda. O Casino entrou em contato e resolveu o problema na data de ontem.

Muito obrigado mesmo.

Dear LBALZER,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system. 

Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!

Best Regards,

Jakub