Casino paid my winning on 21.02.2025 but I still didnt get amount to my crypto wallet. I made deposit on 10.02. and got winning on 11.02. My documents were verified and I got email from casino on 21.02. that my withdrawal request is approved and I will get amount. I was waiting for several days. Usually transfers to crypto wallet may take some hours but not days. When I realised that there was a long delay in payment I contacted casino support via chat but they still cannot solve the case or even dont send any exact information.

Please scripts of conversation in attachment.

Dear jjorusovich,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please provide a screenshot of your withdrawal history from the casino?

Have you received any updates or additional information from the casino regarding this delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Dominika,

This was my first payment. I have never got winning from the casino before.

Unfortunately I still didnt get any update from casino regarding delay.

I made a deposit with real money and used reload bonus. PLease find screenshot of casino history attached.

Dear jjorusovich, could you please provide any evidence showing that the funds have not been credited to your crypto wallet since the approved withdrawal date?

Also could you please provide any evidence that confirms you initiated the withdrawal to that specific crypto wallet?

Thank you very much, jjorusovich, for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, jjorusovich!

Before inviting the casino to the thread I would like to ask if you are familiar with the transaction on the screenshot. The USDT amount is similar to the EUR amount that you have requested to withdraw, so, if this transaction is from the casino, they (or the payment provider) could have just made a mistake and mixed up the currency, but not the amount. One more reason for me to assume that this transaction may be the disputed withdrawal, is the address from which it was received, which has substantial amount of assets, which could be the characteristic of a casino address. If this transaction is not the one in question, then please, let us know here and contact the support and ask for the transaction hash of the withdrawal. Meanwhile, I will invite the casino to the thread so they can explain the situation to us. Thank you!

Dear Pavel,

The transaction on the schreenshot is totally different and not related to GamingBets casino.

Please be informed that casino chat is not available anymore. I didnt get reply from casino.

I would like to invite the casino to the thread to explain their side of the situation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Comoros Gaming Authority via the "File a complaint" field on the badge page (https://verification.anjouangaming.org/validate?domain=gamingbets.com&seal_id=4a586348f9eaa1d95eb147b01d14b0ca147408898a6e5ca060d55c8470538b534cb879c635b409adc6e9d95ccaf20761&stamp=fac7c2ef3f74565cf346ac5fa7054566) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Pavel Kaczynski