I deposited 500€ in virtual currency to this casino, but it has not been reflected for a long time and I have not been able to contact support.

I further checked and found that the 1850€ that I had applied for on May 16 has not yet been withdrawn.

Has the management of this casino absconded?

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamix Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino, and when you made the deposit in the online casino? Could you please share a hash of the transaction so we may independently confirm it was successfully processed?
• Could you please share a screenshot of your withdrawal request with status visible?
• When was the last time you were in contact with casino support regarding any issue?
• Could you please share with me your recent attempts at communication with the casino support? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear andandjonnyx,

The screenshot you provided is from a different casino than your complaint submission. If the issue is regarding a different casino, the complaint can be reassigned.

Could you please clarify the details of the case and provide the supporting evidence I requested? Share screenshots here or send them to my email at [email protected]

Looking forward to your reply.

Thank you very much, andandjonnyx, for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]), who will be at your service. However, I would like to warn you that it seems to be a common practice of Gamix Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear andandjonnyx,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Gamix Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana