Dragi Kafir,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e negativno iskustvo sa Gana777 kazinom. Proveri?emo veb lokaciju i kada pregled bude spreman i kazino bude dodat u na?u bazu podataka, va?a ?alba ?e biti dodeljena pravom kazinu.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Da li sam dobro razumeo da ste zatra?ili i igrali sa bonusom za depozit dobrodo?lice koji se nalazi na veb lokaciji?

Da li vam je dostupna istorija igara kako biste mogli da proverite otprilike koliko ste ve? ulo?ili?
Da li ne postoji prozor sa informacijama o bonusu za va? aktivni bonus? Da li ste poku?ali da zatra?ite povla?enje sredstava?
Molim vas po?aljite mi prepisku izme?u vas i kazina. Moj imejl je [email protected]
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear Kaffir,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gana777 Casino. We'll check the website and when the review is ready and the casino is added to our database, your complaint will be assigned to the correct casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Do I understand correctly you claimed and played with a welcome deposit bonus found on the website?

Is there a gaming history available to you so you can verify approximately how much you already wagered?
Is there no bonus information window for your active bonus? Have you tried to request a withdrawal of your funds?
Please send me the correspondence between you and the casino. My email is [email protected]
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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