Dragi gautam34sin,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Postoji li ?ansa da je neko iz va?eg doma?instva ili koji koristi istu IP adresu tako?e napravio nalog u ovom kazinu? Mo?ete li da nam ka?ete da li imate KIC verifikaciju pre nego ?to vas je kazino blokirao?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Kristina
Dear gautam34sin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have the KYC verification before the casino blocked you?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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