I have asked them not to contact me i don't no how they got my information but they have been emailing and calling and messaging me even after I emailed them not to withing 5 minutes they rang me and there is no way for me to block them I have now told them my next step will be the police and legal action. Fraud site SCAM

Dear Tracey,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services https://www.goldenpokies.com/en/privacy-policy:

"Players have the option to close their Player Accounts at any time, including Dormant or otherwise. Any and all funds will be refunded to the players following the deduction of applicable fees, withdrawal charges and other billing services that apply. All outstanding bets must be cancelled before a Player Account can be closed."

"For how long we retain the information we collect?

We value your privacy and control over your Personal Information, and therefore you may, at any time, request to change and update it by emailing us at [email protected]. You can also request that we will correct errors or that we will erase your Personal Information (except for your transaction history and other data that we are required to keep under applicable laws) by emailing us at [email protected].

Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements."

I would recommend sending an email to [email protected], in this way you’ll have a proof of such an action. Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Thankyou I have received an email from them saying they were closing the account so hopefully I don't get bothered by them again.please also be aware that I did not give out my information or start an account with them just so other people can be alert.

Thank you very much, Tracey, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint? Thank you in advance for your reply.

Dear Tracey,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.