Withdrew money over a month ago , just keep getting the same response of it being a complex process that takes time

Dear korey0709,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of bonuses?
• Do I understand correctly the transaction seems to be processed but the funds didn't reach you yet?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi , no I’ve never made a withdrawal before from this site , I had made a account on the same day I withdrew

? no bonuses were used , all my own money

? my account was and still is fully verified

? no it says withdrawal is pending , so hasn’t even been processed yet , I made the withdrawal on the 26/11/23

Thank you very much, korey0709, for providing the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Yeah I’ve noticed that myself , I’m still getting replies from them though they are literally always the same "check your emails from time to time" and that’s it so I’m not confident but we shall see ??

Dear korey0709,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite GoldenLion.bet Casino representative to join this conversation.

Dear GoldenLion.bet Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Havnt they changed the name to goldenlion1.bet ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear korey0709,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Mirka