Hi I am with play harrys casino and they keep robbing me of saying your money will be with you soon for one it says it’s processed in 24 hours it took over 3 days and still nothing they just say with you soon which is absolute joke.. they owe me 500 pound and it says that you can withdraw 7000 a month and your carnt even withdraw 500 ? (PLAY AT HARRYS CASINO )

Dear Dalehalllfc91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

10 days 3 they said to process and 7 days waiting which is very poor as any other site put your money in within 3 days and it’s a bank transfer all they do is say will be in soon which is poor to any site I have ever been on

I understand your frustration, Dalehalllfc91. I will set the timer for additional 5 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for good news regarding your withdrawal. Thank you in advance for your patience.

Ok I will be back In touch Monday still nothing and it’s Friday so carnt see then sorting it yet

Still no money they just keep saying as soon as possible we are from a different country we have no time scale which is a load of rubbish

Thank you very much, Dalehalllfc91, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dalehalllfc91!

I will be taking care of your complaint. I would like to invite Harry's Casino to the discussion to resolve this case. Could you please explain the situation with withdrawal to us?

I am owed 500 pound which they keep saying is being sent but saying that it will be in as soon as possible blatebetly lying to me it’s been 14 days plus the 3 they say to process they haven’t replied since my last message the only way they can do it is bank transfer and are now telling me there trying to find the best way to pay me or can have it back to play which is a joke

I would also like to follow up I have asked if they are paying me or not and for the last 2 days I have had no reply as also told them that have heard they do t pay people as seen other reviews of the site if nothing can be done I will look to get In touch with bank for fraud as they have no chance of paying me 17 days later regards dale

They have now blocked my account and are not replying after fobbing me off with this

We would like to ask the Harry's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will negatively affect it's rating.

Dear Dalehalllfc91,

Please, accept my apologies, but since the casino retains to be unresponsive, we weren't able to progress further with your problem. We are forced to close it as ‘unresolved‘ which will decrease Harry's Casino rating on Casino Guru.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.