I sent all the documents to the financial department, they are silent for 1 month already?

Я переслал все документы финансовый отдел они молчат уже 1 месяц прошло? 

Hello Евгений.

We are very sorry to hear about your troubles. It is possible that the casino randomly chose you for deep account investigation, which may take approximately one month in some cases, but not much longer. Please send us your communication with the casino and we will try to find out where the problem is.

I am eager to withdraw money, but it says to me that Denmark payment is not possible, contact support, I am contacting, they are silent, they took a screenshot to them, they are silent

Я питаюсь вывести деньги а мне пишет что даний платёж не возможен обратитесь в службу поддержки я обращаюсь они молчат я им скриншот скинул они молчат 

Money is not withdrawn.

Деньги не выводятся 

Please help me sort out the money vivodom?

Помогите пожалуйста разобраться з виводом денег? 

Help please, I want to withdraw money; I withdraw money there; I have been waiting for 2 months already; I expect money not to be withdrawn?

Помогите пожалуйста я хочу вывести деньги вывожу там пишет в ожидании уже 2 месяца ожидаю деньги не выводятся? 

Hello Евгений.

Please be patient. We are very hardworking to help you, but please understand that because of the holidays it will be a little time consuming to get some answers from the casino. 

Well, something is known why keep silent?

Ну что-то известно по чему ви молчите? 

I am sorry that we let you wait. Currently, more players have the same troubles with this casino. We are trying to get some answers from the casino, but for now, they are non-responsive. Please be patient, in the past, they were communicating well, and I hope all these troubles are just temporary.

And what should I do now?

И что мне теперь делать? 

I am very sorry to tell you that we can only publish the complaint and lower the rating for this casino (what we already did)  

When the player disagrees with our decision, or we decide that player complaint is justified, but casino decide not to pay to the player we recommend player to seek help by contacting licensing authority and refer to the complaint (licensing authorities taking care of complaints only in case that player already tried to solve the complaint with casino and this process was unsuccessful)  

However, in this case, casino HitLoto operates without a license, so there is no licensing authority which you may contact. Unfortunately, all that we can do is to warn other players not to deposit in this casino.

We are very sorry about this situation.

So what should I do?

Так что мне делать надо? 

If you can find the company behind the casino, you can try to sue them, but hard to say if 9000UAH is worth trying.

Another option is to wait - if the casino would like to improve rating in the future, they will need to pay you.

But to be honest, there is a little chance that you will see your money.

If you would like to continue playing in online casinos, I can recommend you to choose a casino with license some of the tops from our casino list. Maybe also read some of our educational materials. https://kasinoazov.info/casino-guru-online-casino-guide

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.