Hello. For the second month, the conclusion has not come. I'm tired of waiting.

Здравствуйте вот уже второй месяц никак не приходит вывод уже устал ждать

Dear Yuri,

Thank you very much for submitting your complaint. Please could you provide me with more details regarding your problem? It’s currently hard for me to understand what the issue is. Any details will help. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Yuri,

Thank you very much for your quick reply. I contacted the casino regarding your delayed withdrawal. Hopefully, we will receive a response soon and sort this case to your satisfaction.

HITLOTO, thank you in advance for your reply. 

Best regards,

Petronela

Thank you hope for the best

Спасибо надеюсь на лучшее

We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello, they sent me a letter to add documents from the financial department 7 days ago I sent, but again everything died out and wrote in the chat saying that I’ve already got it in the queue what kind of casino maybe you try to write it again please thanks in advance for listening to me

Здравствуйте вот прислали мне письмо добавить документы от финансового отдела 7 дней назад я отправил но опять же всё заглохло писал в чат говорят что я в очереди уже достали что за казино может быть вы ещё раз попробуйте им написать пожалуйста заранее спасибо большое за то что меня послушали

Hello, that's what they wrote to me.

Здравствуйте вот что мне отписали

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

We have contacted the support and the affiliate team, but unfortunately, no response to this day.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello, that's what they wrote to me.

Здравствуйте вот что мне отписали

How much can they lie for two months just telling tales

Сколько они могут врать два месяца просто росказывают сказки

Once again, I would like to ask the HITLOTO Casino to reply to this complaint.

Hello one and the same. Unsubscribe

Здравствуйте одно и тоже самое. Отписывают

We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue (after numerous attempts to get in touch), we are forced to close the complaint as ‘unresolved’.

We’ve reopened this complaint as per the player’s request again. We would like to give this case one last chance to get resolved even if the casino seems to be passive and not responsive to all the complaints.

Since we haven’t received any response from the casino regarding the issue (after numerous attempts to get in touch and after reopening this complaint twice to give it another chance to be resolved), we are forced to close the complaint as ‘unresolved’.

Unfortunately, it seems to be a common practice from HITLOTO Casino to ignore us completely in our attempts to mediate any kind of issue.