Awful casino, as when it comes to registering the phone, it only accepts with one less digit, hence the code didn't arrive and we couldn't complete the registration

Cassino horrível pois na hora de cadastrar o telefone só aceita com dígito a menos daí n?o chegou o código e n?o conseguimos concluir o cadastro

Dear Deivili1109,

Thank you very much for submitting your complaint.

I'm sorry to hear about the difficulty you experienced with registering your phone number at the casino.

• To assist you further, could you please provide more information about the specific format required for phone number registration?
• Additionally, did you receive any error messages or notifications when attempting to register your phone number with the casino?
• Have you deposited any funds into your account?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication or documentation regarding this issue, please feel free to forward it to [email protected] for our reference.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi Deivili1109,

Could you please advise if you tried contacting the casino directly regarding this issue?

Thank you.

Hello, good morning, yes, I tried to enter the chat, besides taking a long time, they ask me to clean my entire phone or try privately, but

Olá bom dia sim tentei entrar no chat além de ser demorado eles pedem pra eu limpar todo o meu telefone ou tentar de modo privado porém

Hi Deivili1109,

I'm sorry but your last reply seems to be incomplete. Could you please elaborate?

Thank you.

I can't log in and contact the casino, I can't add a phone number

Nao consigo entrar e conato com casino, na consigo adicionar telefone

Thank you very much, Deivili1109, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Deivili1109,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Hornetbet Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

www.kpvfaw.com

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao eGaming Authority (https://www.curacao-egaming.com/public-and-players/complaints-landing?domain=bet24star.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Dominika

www.kpvfaw.com