So I deposited $50 in cryptocurrency yesterday to ignition casino. They gave me a 300% deposit bonus on top of the $50. So I had $150. $50 cash and $100 bonus. I was playing on the slots for about 2 hours when I hit free spins in the stampede slots game. During the free spins I hit $400 and then another $1200. After I had hit that I was trying to cash it out and I couldn’t until I met their cash out eligibility requirements. So I kept gambling and gambled about another $300-$400 from that money until I met the requirements and the money was available for withdrawal. So I went to withdrawal it this morning for $1750 and about an hour later my account was disabled and I can’t log back in and gain access to my money.

Dear andrewhoward726,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ignition Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino?
• Did you contact the casino after your account was blocked? Did the casino provide any explanation?
• Have you completed casino account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear andrewhoward726,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.