I deposited only this month 2000€, i'm not a sunday player, and now for a winning of 1000€ in total i wait about 1 month.

Everything seems to be ok, the kyc it's completed, it' 1000€ of total 2700€ (but max cashout it's 1000€) and first time casino told me that i cancel withdrawl and use another card...ok no problem, we try with visa circuit.

Later told me that i cancel withdrawl with card and i use skrill (and it's ok, cancel another time the pending withdrawal).

Later contact me in chat and told to cancel another time the withdrawal and divided the amount in 5 small withdrawals of 200€ each one.

But if i divided in 200€ each one i can't cashout 1000€ because the limit is only 3 pending withdrawl!

So I was left with € 600 divided in 3 pending withdrawals and € 400 in my gaming account.

After about 2 weeks finally the first withdrawal is completed and i received my first 200€ on skrill account, So now that there were 2 withdrawals in progress i make another 200€ withdrawal from the remaining 400€ on my account.

And that's all, from that day I stayed for about 1 month with another 3 withdrawals pending of € 200 each, € 200 still left in the game account and the inability to play (otherwise the funds in the game account would mix) and without my money.

I need my € 800 blocked by the casino which in the meantime tells me not to worry ("the funds will be payed obligatory") and that they just need time without giving me other explanations.

Dear Alessandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if you have received any other payments in the past from this casino? Have you accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

sorry if there is any error but I originally wrote in English and google translate automatically translated into Italian.

So I never received a payment that I remember from this casino, the first was precisely these € 200 which is part of the total € 1000 (€ 800 remains) paid 2 weeks ago to my Skrill account.

From there nothing more.

The winnings are part of a very large bonus, whose max cashout is € 1000, I respected all the bonus rules, also because there are automatic checks, I wagering and then they became real money, so on that no problem.

In fact, the winnings were originally 2700, but I can only withdraw 1000 of them.

They say don't worry, they just need time.

I'm still at a loss unfortunately and I need this 800 €, it makes no sense to pay me 200 € after 2 weeks and then make me wait so long without valid explanations.

Thank you so much Petronela,

Alexander.

Ciao,

scusa se risulta qualche errore ma avevo scritto originariamente in Inglese e google translate ha tradotto in automatico in Italiano.

Allora non ho mai ricevuto un pagamento che io ricordi da questo casinò, il primo è stato appunto questi 200€ facenti parte di 1000€ totali (rimangono 800€) pagati 2 settimane fa sul mio conto Skrill.

Da là più nulla.

Le vincite sono facenti parte di un bonus molto cospicuo, il cui max cashout è di 1000€, ho rispettato tutte le regole del bonus, anche perchè ci sono i controlli in automatico, ho effettuato wagering e poi sono diventati real money, quindi su quello nessun problema.

Anzi le vincite in origine erano di 2700, ma posso ritirarne solo 1000 appunto.

Loro dicono di non preoccuparmi, hanno solo bisogno di tempo.

Io sono comunque in perdita purtroppo e di questi 800€ ho bisogno, non ha senso pagarmi 200€ dopo 2 settimane e poi farmi aspettare così tanto senza spiegazioni valide.

Grazie mille Petronela,

Alessandro.

Thank you very much, Alessandro, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Alessandro,

I looked at your complaint and will do my best to help you. I would like to invite iviCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear Viliam Vice,

We don't have a problem. The first withdrawal request has been processed. We apologize for this delay.

Best Regards,

ivicasino.

First I wanted to thank you for helping Viliam.

There, yes ok, but in installments and after a month of reminders and a dispute here at CasinoGuru.

The other 600?

can you speed up as soon as possible?

I don't understand why so much in installments.

Let's not talk about big figures.

Thank you,

Alexander

Innanzitutto volevo ringraziarti per l'aiuto Viliam.

Ivi, sì ok, ma a rate e dopo un mese di solleciti e una controversia qua su CasinoGuru.

Gli altri 600?

potete velocizzare il prima possibile?

Non capisco perchè così tanto a rate.

Non parliamo di grosse cifre.

Grazie,

Alessandro

Dear Alessandro,

I will send another request to the finance department.

Best Regards,

ivicasino.

Dear Alessandro,

The next withdrawal request has been processed by the finance department.

Best Regards,

ivicasino.

Ok, but one is missing, come on you can do it ....

Absurd, asking to divide small amounts into lots of withdrawals ....

Ok, ma ne manca una, dai che ce la potete fare....

Assurdo, chiedere di dividere importi piccoli in tantissimi prelievi....

Dear Alessandro,

The last withdrawal request has been processed by the finance department.

Best Regards,

iviCasino.

Dear Alessandro,

did you receive your winnings, please?

Hi Viliam, yes finally after an abundant month yes, thanks, now I hope in the future to never wait so long

Ciao Viliam, sì finalmente dopo un mese abbondante sì, grazie, ora spero in futuro di non aspettare mai così tanto

Dear Alessandro,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam www.kpvfaw.com