Here we go again ! I'm trying to get my money from this casino I won 20000 euro they said to me i can take 1200euro every time now the schedule the dates they want to pay me ! For example 400 euro on the 12th 400 on the 17th 400 on the 20th and my withdrawals are still pending I can't withdrawal more I have to wait until they process these ones the problem is they say they will process today 1 of them they didn't they are a scam casino that tries to make u play the money u win back plus the verification sistem is sooooo garbage the employees are soooo rude and toxic I've withdrawal 1500 euro from.my 20000 euro balance in 12 days so...I need 5 months to take my 17000euro from them I don't know if they are legit but I have all the chats with em and support I will post them on social media and after I'm done taking my money I'll go hire a lawyer and sew them this is not possible there is no rule that says that they can select the days when they will pay u just that u can't withdrawal more than 400x3 every time ?? don't use ppl ! Look what I'm going through with these ppl they are a scam casino that wants only to take ur money if u win they will go with this process of fk ur mind and not paying u !

Dear greed1990greed,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yooooooo I have 17000euro to withdraw from this casino !!! U get it I can't wait 2 weeks for 1200 euro 400x3 ? And at least they should proceed to process my withdrawal is been 7 days and they dint even process it

Dear greed1990greed,

Have you received your withdrawal from the casino yet?

Dear greed1990greed,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.