Hey guys,

Username - c***.

I signed up to this Mountberg Limited site last week, deposited €500 and played some Evolution Roulette as normal. I got lucky with my number 23 landing several times and I managed to cash out €6000. Please note, at any one time I only had 17-18 numbers of the wheel covered and should my numbers not have landed, I would have lost all my money, which is how roulette works.

I proceeded to withdraw and verified my account successfully and was then told my payout would be processed in the coming days. Several days later they email me and say I was doing progressive bets and all my funds have been confiscated and my account to be closed. Their terms state the following:

h.In the event where the Casino considers a Player to be a professional, using betting systems and patterns, such as, but not limited to, usage of a martingale betting strategy, progressive bets, or have employed betting techniques with the aim of circumventing the standard house edge in the games on the Services; the Casino reserves the right to block the account from using our promotions. Furthermore, the Casino reserves the right to void any balance and winnings.

i.Low risk Roulette bets. ANY outside bet spread combination on Roulette games covering 24 or more (64%) of the 37 unique number spots on the table. E.g. betting on Red and Black - covers 36 of the 37 possible outcomes.

I play Evolution Roulette with many sites and always play the same way and have never experienced any problems, even when I have played a lot of on Mountberg Ltd's sister site 'StickyWilds', for example. A gameplay check with Evolution would also conclude that this was in no way anything other than getting luck at a game of chance.

This is a clear case of a new casino not wanting to payout valid winnings. It is everything that is wrong with the casino industry in general and I hope you're able to assist me in claiming my winnings.

Cheers

Dear Conjoe,

Thank you very much for submitting your complaint and for forwarding all the relevant screenshots and communication. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if you’ve been playing with or without active bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Conjoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.