ive been using jackpot town casino since march 6th. then on march 13th and 14th i submitted the required docs they needed (ID, , proof of address, proof of payment) then i also did the live selfie from their website too. from march until may 19th i had no real issue after that with withdrawal etc. now on may 20th , they sent me a long email requesting to certify my ID with a notary . as well as source of wealth. so i went ahead and went to a notary to certify my ID , and provided bank statement showing my source of wealth , along with other proof (screenshots etc). they then replied to send screenshots of some of the other casino winnings i had online in the past with the withdrawal history. so i submitted 4-5 big wins i had from different casinos as requested with all the info they needed.

now they are asking me for something thats close to impossible , that'll take me days and days to complete. the y want a receipt for every transaction win form every casino the past 3+ months. its impossible for me to do and so far ive complied with everything the asked for.

i attached some screenshots to prove it.

Dear danielschinasi84,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpot Town Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How much did you deposit in the casino altogether, to your knowledge?
• Could you please explain in your own words the source of funds used to deposit and play in this casino?
• Could you please explain in what form you submitted the proof of your previous wins in online casinos?
• Do you have access to some or all of the casinos you withdrew from in may?
• Have you accumulated your winnings in this online casino with the help of bonuses?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

How much did you deposit in the casino altogether, to your knowledge?

ive deposited i total of 10933 dollars , dating back from march until now

Could you please explain in your own words the source of funds used to deposit and play in this casino?

my source of funds stem from previous gambling winnings from other online casinos

Could you please explain in what form you submitted the proof of your previous wins in online casinos? they asked to send screenshots from different casinos showing the wins i had along with pdf bank statements that match those winnings , i did exactly that. i sent screenshots plus PDF bank statements matching those wins.

Do you have access to some or all of the casinos you withdrew from in may? i have access to most but not all.

Have you accumulated your winnings in this online casino with the help of bonuses? yes ive used bonuses. but i barely won anything since i signed up to their casino . currently my last deposit was of 500 dollars and i only made 25 dollars profit.

Thank you very much, danielschinasi84, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you danielschinasi84 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Jackpot Town Casino for their help in resolving this complaint. We would like to know what is the issue with the verification and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Isle of Man Gambling Supervision Commission (https://www.isleofmangsc.com/gambling/complain-about-a-licence-holder/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded, if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter