I have tried numerous times to make a withdrawal, but I'm not given any options. I've only been notified that it has been denied. I'm unable to withdraw to my 'cuenta rut bco estado chile' account because the option is not provided. I've repeatedly tried to contact someone for assistance to no avail. I don't know what else to do, I just want to withdraw my money. They haven't sent any emails either, I am left adrift and am almost losing my money since there is no information provided on the page.

E tratado en reiteradas veces de hacer un retiro y no me da opciones ,solo me han avisado que salio rechazado ,no puedo hacer retiro a cuenta rut bco estado chile ,porque no me da la opción y en reiteradas veces e intentado comunicarme con alguien para solicitar ayuda y nada ,más no se que hacer solo quiero hacer el retiro de mi dinero ,y tampoco envían un correo nada estoy a la deriva y ya casi perdiendo mi dinero porque en la página no dice nada

Dear yoannamar74,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When was the last time you were in contact with the casino and what did you discuss?
• Could you share a screenshot of what options are presented for you when attempting a withdrawal?

Looking forward to hearing from you.

Best regards,

Tomas

Hello

My jackpotcity account was verified I sent all the documents

I can't withdraw my earnings because it doesn't give me the option to transfer, it only gives the option. Savings and state bank check,

I have never been able to communicate with the casino, only through emails and boost and on one occasion an assistant but he did not understand Spanish, only English or Portuguese.

And it came to nothing.

At the time of deposit there are many options, but for withdrawal there are very few.

Hola

Mi cuenta de jackpotcity fue verificada envié todos los documentos

No puedo retirar mis ganancias porque no me da la opción cuenta vista a la hora de transferir ,solo da la opción. Ahorro y cheque .de banco estado ,

Nunca e logrado comunicarme con el casino ,solo a través de correos y boost y en una oportunidad un asistente pero no entendía espa?ol, solo inglés o portugués.

Y no quedo en nada .

A la hora de deposito hay muchas opciones ,pero para retiro son poquísimas

In bank transfer, I only have those two options, and neither works for state bank, it does not appear in this view

En transferencia bancaria ,solo me esas dos opciones, y ninguna sirve para banco estado ,no aparece cta vista

Good morning, I downloaded skrill to see if it worked and yes, finally my money was deposited to my account, although it was not all, but I imagine that there must be some charge for the withdrawal, thanks to you because it was a light in the darkness, lending quick attention to my request, it leaves me satisfied and grateful, thank you very much..!!

Buenos días descargue skrill para ver si funcionaba y si ,al fin mi dinero fue depositado a mi cta ,aunque no fue todo pero me imagino que debe haber algún cobro por el retiro ,gracias a ustedes porque fue una luz en la oscuridad ,el prestar atención rápidamente a mi solicitud ,me deja conforme y agradecida muchas gracias ..!!

Dear yoannamar74,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com