I was playing 'Break da bank again ' on my mobile phone and I had $1700.00. Unbeknown to me, I had pushed the max bet and pushed play,that was a $1000.00 bet. My problem is that the max bet should not be able to proceed ,instead a pop up should appear so that you know and therefore change it back to your previous bet. 'Break da bank again respin' has that in place. It's so easy to do when you have been playing for a long period of time and I think that the casinos know that and it's just another way of them getting an unfair advantage. This is unfair and unsportsman like. They already have enough house odds in their favour.  I complained to them but they didn't care at all and said they would look into it,but still havnt done a thing to rectify this problem. Just goes to show that they don't care . Thanks . I stopped playing at jackpot city after that.

Dear Leslie,

Thank you for submitting your complaint through our website. We are sorry to hear about your problem while playing in this casino, but we are afraid we will not be able to help you with this issue. Please be informed, this is probably not a fault of JackpotCity Casino, because the game provider who created this game is responsible for how it works. It is possible that if you played the same game but in another casino, you would stumble across the same problem. 

Best regards, 

Kristina

We are rejecting this complaint because the player failed to react to out message.