Po?tovani C078,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Imajte na umu da ne mo?emo da kaznimo kazino za zatvaranje va?eg naloga. Ranije smo vam objasnili da registar CRUKS funkcioni?e samo za kazina koja imaju holandsku licencu. Molimo pogledajte ovde:
http://www.kpvfaw.com/plaiboom24-casino-plaier-s-account-vas-suddenli-closed
Ako niste obavestili kazino da imate problem sa kockanjem pre nego ?to napravite bilo kakav depozit, mislimo da nemate pravo na povra?aj novca.
Dalje, ?eleo bih da naglasim da kazina, generalno, imaju pravo da ograni?e ili ?ak zatvore ra?une igra?a ako sumnjaju na neregularnu igru ili druge sumnjive aktivnosti ili bez razloga.
Mo?ete li da nam ka?ete da li kazino dr?i neka sredstva? Ako je kazino isplatio sve dobitke, a sredstva se ne zadr?avaju, bojim se, ne mo?emo mnogo da u?inimo za vas.
Obavestite me ako postoje dodatne informacije koje sam previdio, ali bojim se da ?u biti prinu?en da odbijem va?u ?albu kao neopravdanu. Voleo bih da mogu biti od ve?e pomo?i. Hvala unapred na odgovoru i razumevanju.
Srda?an pozdrav,
Kristina
Dear C078,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. We explained to you in the past that the CRUKS register works only for casinos that have a Dutch license. Please, see here:
http://www.kpvfaw.com/playboom24-casino-player-s-account-was-suddenly-closed
If you didn't inform the casino that you have a gambling problem prior to making any deposits, we don't think you are entitled to a refund.
Furthermore, I would like to emphasize that casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I?could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Kristina
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