This casino always has problems loading for some reason even tho my cache is cleared, my internet connection is completely fine because HOJ and Jokerroom are working completely normal just this piece of shit site isnt

Dear Sai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint almost 24 hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

so I have to use a VPN

Dear Sai,

Absolutely no, I have said that for me to check, as I’m not located in Australia, I had to use VPN. Could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots.

Yeah its still takes forever to load with sufficient data and availability of 4g internet all other sites work fine except johnnykash i dunno what's up with it taking forever even not load at all sometimes

Could you please forward any relevant screenshots? My email address is [email protected].

Dear Sai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I can't send you any relevant screenshots due to a message saying personal information contained on this page

Screenshots from a website which doesn’t load contain personal information? I would like to emphasize that all the personal info is marked as sensitive in our thread, hence, not visible to anyone. Thank you.

It won't even take a screenshot of the unloaded games it doesn't allow me to take screenshots on both my devices

If the website doesn’t load and you’re not able to access it, the only thing that I would recommend is to look for a different casino. Is there any money being held by the casino? Have you deposited and played, or your deposit is still untouched inside your casino account? Thank you.

Nah its got nothing in it as it loads from time to time its just a long boring waiting process and involves lots of refreshing and shitty game play experiences

Do I understand it correctly that your active balance is €0 now?

No

We have received previously a reply from the casino advising that a team of technicians is working on the issue. Additionally, there is also one other common problem which occurs when a client has logged in from a different device and not logged out correctly from the first one.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Dear Sai,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I've shut the account down thanks tho

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.