Ive seen some threads Here on your website of a few prior complaints now for this casino #JOKAROOM from Austrailan a/c holders.., but im at a lose for words that i can NOT login to my account (ive tried multiple browsers & keeps saying loading & just has the flashing logo saying loading....& does nothing for over 45mins now.., Its so sickening that only moments before (about 1hr ago) I had sucessfully deposited $100, which the casino gladly accepted & i lost in a matter of seconds... After depositing numerous times on many occasions this month and with big dollars $1000+.., this is frustrating & indeed a worry that I can not access my account with Jokaroom, is there any simple reason why or a possible solution that i am unaware of...? Please help & thanks in Advance.. AJM

Dear Allyjay007,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

You’ve submitted this complaint 2 days ago. Are you still experiencing this issue?

Did you communicate this issue to casino support? If yes, please forward any relevant communication between you and the casino to [email protected].

Possibly, you could try clearing cache & cookies. I hope we will be able to help you to resolve this problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Allyjay007,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thankyoy for responding, yes i was able to finally load the site.. But i will no longer use, because since i started depositing with JOKAROOM, randomly ive had over $700+ taken from my bank account in over 9 x unauthorised international transactions.. I will not & never trust these people again with my details. Thankyou for your time casino guru & hopefully more people will become aware of the terrrible experience & not allow these people to know your personal banking details or have any kind of acess too your accounts.. Thanks again AjM

Allyjay007, we can try to investigate this issue if you wish, just let me know, so we can continue resolving this case accordingly.

Additionally, your complaint is not visible under the casino’s review as your complaint is still in progress, so I would recommend you sharing your experience in our Forum http://www.kpvfaw.com/forum, where it will be accessible and visible for more players regardless on the outcome of the complaint.

Dear Allyjay007,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.