These assholes are charlatan fraudsters...i know they had a proviso not allowingb3rd party cars..its my wife's card they spent 5 months of my time saying...here fill this 3rs party form in and we'll honor withdrawal...never happened...suing them at UK courts

Dear Anthony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked T&Cs (https://www.kassu.com/en/termsandconditions), and this is what I found: 

"5.1.3. You are the rightful owner of the money in Your Account; 

12.1.3. Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;"

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds with joint card, but it seems this was not the case. I’m very sorry but we can’t help you with this query. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding. 

Best regards,  

Kristina

Like I said Kristin a they sent me a third party form and affirmed acceptance of withdrawals I'll post them

I'm joint with my wife and a third party user of our natwest account.. So why say yes... Ask further docs.. Fill a form and reject

???. Pls find emailed evidence of fraud comms

??. More emailed lies

Why would kassu make false promises and you mam casino guru bang me with terms.. Wc BTW I know am asking help if its legit they kassu lie about resolution saying yess acceptable 3rd party card the refuse payment... They have initially accepted I'll get paid provided thus stupid form was submitted... Nope... 6 months now

Anthony, just to make sure I understand correctly. You deposited with your wife's card, but you have joint bank account. You provided required evidence to the casino (back of the credit card and written consent), but the casino haven't approved it. Is that right?

Yes it's joint proven by authority... I sent everything... Form.. 3rd party form was sent back... Where did u find back of card

.. Card is gone but back part is illegal.. As a banker its called cvv cvc and illegal to show where and how did u think people are required to give it?

I thought people can come her whybexposwnthemntonfraid and where did u find the asking the back thing? Are u insane katrina?

BTW for all to see... Yes to all 3td party form and all evidenced sent.. After 6. Inths not paid.. And I don't know hy am asking katrina... Casino guru for help.. Don't tell me this site is like ask gamblers.. Biased towards. Casinos... Why are u katrina grilling me worse than the casino? In court... Prosecution will fry u!!

Anthony, please understand we need to gather as much information as possible about your case. I was not asking you to provide the back of your card, I was summarizing all the information you provided, so I can make sure I understand everything correctly. In one of your screenshots (email from the casino) the casino asked for the copy of the payment method and written consent.

Could you please specify what you mean by 'card is gone'? Have you lost the card?

Card has front photo... Yes kassu has denied me even when they set... Pls pls read above.. Why fool PEople dating its OK and its not!!

Joint card been closed your pls not reading all... I'm not ungrateful.. Wondering why look at dates pls.... You response is 1 week later!!!

I sent all proofs and com. S why are you aski g with no caveats and reply from kassu

In short if you will arbitrate you sure are doing a real bad job!!!

Am tweeing this so my 400k followers will see

Am Frank castle

Look kris I replied Aug 26 to Sept 10..2 weeks are you kidding???

I'll time stamp this forthwith I thought your fair and brilliant.. Obviously not!!!!! Bye its 6 am where in the world are u???

Please understand, we are trying to help you. Depositing by 3rd party credit card is strictly prohibited in most casinos, therefore we need to collect all the information we possibly can. Resolving complaints and detailed investigation both take time. This is our standard procedure, so your cooperation and patience in this matter are highly appreciated.

I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Peter pls read all my points hope you do and will help this ordeal..mynmain issue..why kassu approved a 3rd party foem and recapitulate.. nonword of honor

Hope can be responded quicker than previous agents 2 weeks

Hi Anthony,

I'm taking over your complaint. I will contact the casino and see if I can help.

Awesome please do been 8 months now they're cheats

They also play dumb repeating same points over and over and over with no resolution play dumb to avoid issues cheers casino guru hope I'll be helped with this ordeal

Dear Anthony,

Please note that the account under your email address is registered in a different name.

However I can confirm that the reason the winnings were removed was due to using a bank card in someone elses name. We are not able to take these funds due to AML regulations and so have returned the deposit back to that card in full.

If you have any questions please let me know.

Many thanks

So Casino GUURU Peter they lie as they refunded me and my UK bank account are all closed

In other words even the refund is a lie

DEAR ALL FOR THESE ARSEHOLES TO SAY THEY'RE A CASINO US A JOK1.. THEY CAN'T EVEN REFUND 10 POUNDS CLAIMING THEY DUD... BUCE PEOPLE ALL MY U ACCOUNTS HAVE BEEN CLOSED BANK WISE..

2. 8 MONTHLY MONTHS TO ARGUE FOR THEM TO PAY A FREE SPIN WIN AND MAKE CUSTOMERS GO THRU HELL... I THINK THEY STOPPED SERVING UK CUSTOMERS AS THEY'RE SATAN SPAWN AND CAN'T HANDLE MY QUESTIONS

BIGGEST LIARS EVER... CASINO GURU... WHY IS UT THEY'RE RESPONSE IS DIRECT WHERE IS. PETER

Dear Anthony,

Please note that the account under your email address is registered in a different name.

However I can confirm that the reason the winnings were removed was due to using a bank card in someone elses name. We are not able to take these funds due to AML regulations and so have returned the deposit back to that card in full.

If you have any questions please let me know.

Dear Anthony,

We can confirm that the deposit was refunded back to the payment method as confirmed at the time.

We understand that this is not the outcome you hoped for but please be advised this is the action we are required to take and is not subject to change.

Thank you and have a lovely weekend.

Morons..rhey can't read

where are you peter

Hi Anthony,

Do you have any evidence the casino approved the use of your wife's credit card for payments in the casino?

Dear Anthony,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

JUST IN CASE YOU DIDN'T GET I it yes yes yes!! On all counts did you not see the 3rs part forms they told me to fill out???

2..why are you casino guru Peter acting as if you have not received emails

Am going to ibas as I thought ull be quick... Was I wrong

Peter all the proof that proves they went back on their word and honor

Hi Anthony,

The email only proves that the casino required from you a written consent to use a third party payment method. It is not a confirmation that you can use your wife's card.

Dear Kassu Casino team, could you please send some sort of a confirmation that the player's deposit was refunded to my email address: [email protected]?

Seriously Peter that account closed

So how do me and you confirm and why are you infinitely not resolving this case. Look the world knows your not a equilibrium site

Dear Peter,

The evidence for the refund has been sent to your email address. If you need anything else please let me know.

Many thanks!

This is. A sham utter bullocks casinos n guru get a lige

The evidence I want a bank transfer confirmation.. I already said people on the www world this is how kassu answers.... Frauds

Thank you Kassu Casino for the email.

Dear Anthony,

I received evidence from the casino suggesting the deposit was refunded on the 17th of March 2020. Unfortunately, there is nothing I can do to help you. I recommend you to avoid depositing money in casinos using a bank card in someone else's name in the future because it mostly causes trouble.

Best regards,

Peter