Po?tovani JLONGO2024,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem.
Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Mo?ete li da postavite snimak ekrana kako je va? zahtev za povla?enje zabele?en u istoriji transakcija na va?em kazino nalogu?
- Mo?ete li da podelite svoju komunikaciju sa kazinom? ?alji e-po?tu ili transkripte ?askanja na moju e-po?tu na [email protected] , ili postavite snimke ekrana ovde
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Imajte na umu: u www.kpvfaw.com nikada ne tra?imo lozinku za va? kazino nalog. Iako mo?emo tra?iti informacije, nikada ne tra?imo pristup va?em nalogu. Uzdr?ite se od deljenja lozinke sa bilo kojom tre?om stranom. Mi prvenstveno komuniciramo putem zvani?nih niti, povremeno putem e-po?te radi tra?enih prate?ih dokaza ili relevantne komunikacije.
Dear JLONGO2024,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please post a screenshot of how your withdrawal request is recorded in your transaction history in your casino account?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At www.kpvfaw.com, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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