Hello, I have been waiting for the withdrawal of funds for 19 days, they seem not going to approve it, the conditions say 5 working days, but 19 days have passed

Здравствуйте, я жду вывод средств уже 19 дней, они походу не собираются одобрить, условиях пишет 5 робочих дней а прошло 19 дней

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I didn't go through Verification, I made a withdrawal once, but it was a bonus

Я не проходил Верификацию, один раз делал вывод средств, да ето был бонус

My account says no verification required!

He doesn't even ask me to upload documents!

в моем аккаунте указано, что верификация не требуется!

Он даже не просит меня загружать документы!