Dear Ajayverma10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Is your friend also a player in the casino?
• Could you please explain how much you deposited in the casino compared to your income?
• Have you provided the invoices the casino requested? Is it possible for you to provide them to the casino?
• Forward your communication with the casino to my email at [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Only 1200? I deposit and win 19k in some months

They are not playing casino and betting games

They are also student like me

At this time I m provide him invoice at this time

First thing is it

For payment from agency I don't need invoice

I doing hardwork type of jobs

They are paying me normally after completing the work

In agency they noted everything in their register

How can I take sensitive information of that register from agency which they manage the data

All conversation with casino screenshots will be sent to ur mail sortly

At this time I m not provide him invoices

Sorry above written is mistakenly forget to put not in that statement

Thank you very much, Ajayverma10, for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Ajayverma10,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the KingPalace Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear KingPalace Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ajayverma10,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi