Hello, I requested a payout from Legendplay Casino on 6/12/2022! According to the terms and conditions, processing takes 3 working days from the application!

I made a deposit at this casino for the first time by bank, and also received a welcome bonus, which I also implemented!

I have applied for a payout via bank and asked several times in the chat whether documents are required, I was told again and again that the finance department will check this and will contact you as soon as the application has been processed or if documents have to be submitted later!

According to the terms and conditions, the processing should have happened long ago! ( 3 working days)

I ask for further help, thank you very much

Hallo, ich habe am 12.6.2022 eine Auszahlung bei Legenplay Casino beantragt! Laut den AGB's dauert die Bearbeitung 3 Werktage ab Antragsstellung!

Ich habe zu ersten mal bei diesen Casino eine Einzahlung per Bank gemacht, und auch einen Willkommensbonus erhalten, diesen habe ich auch umgesetzt!

Ich habe eine Auszahlung per Bank beantragt , und habe auch mehrmals im Chat nachgefragt, ob Dokumente ben?tigt werden, mir wurde immer wieder gesagt dass die Finanzabteilung dies überprüft , und sich meldet , sobald der Antrag bearbeitet wurde , bzw falls Dokumente nachgereicht werden müssen!

Laut AGB's sollte die Bearbeitung schon l?ngst passiert sein! ( 3 Werktage)

Ich bitte um weitere Hilfe , vielen Dank

Dear noraxi,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello, thank you very much for the answer ??

In this case I will wait and hope that I will still get the money without any problems!

Many Thanks

Hallo, vielen dank für die Antwort ??

Ich werde in diesen Fall abwarten, und hoffe dass ich ohne Probleme das Geld noch bekomme!

Vielen dank

Hello dear Casino Guru team,

I received the money today - and would like to thank you for your cooperation and help!!

My opinion is that thanks to you it went a little faster!

Since I received the money without any problems, I would like to rate Legendplay Casino as serious and close this case as positive!

Thank you very much again, best regards

Noraxi ??

Hallo liebes Casino Guru Team,

ich habe heute das Geld erhalten - und m?chte mich bei euch für eure Mitarbeit und Hilfe bedanken!!

Meine Meinung ist, dass es dank euch etwas schneller gegangen ist !

Da ich das Geld ohne weitere Probleme erhalten habe, m?chte ich das Legendplay Casino als seri?s bewerten , und diesen Fall für positiv schlie?en!

Vielen lieben Dank nochmals , mit freundlichen Grü?en

Noraxi ??

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, noraxi, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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