?ao mi je, ali bez ikakvih imejlova, transkripata ?askanja, snimaka ekrana ili drugih dokaza koji potvr?uju va? zahtev za samoisklju?enje upu?en kazinu, nismo u mogu?nosti da vam pomognemo da dobijete povra?aj novca za izgubljene depozite. Me?utim, ono ?to mo?emo da uradimo jeste da vam pomognemo da nastavite sa pravilnim samoisklju?enjem u budu?nosti.
Kada zahtevate samoisklju?enje, veoma je va?no da jasno navedete razlog va?eg zahteva i odredite ?eljeno trajanje. Tako?e, uverite se da je naslov va?e e-po?te lako identifikovati, jer timovi za podr?ku kazina svakodnevno primaju veliki broj poruka. Dobro ozna?en i jasan zahtev ?e verovatnije biti prime?en i brzo odobren. Tako?e, toplo preporu?ujem da sa?uvate kopiju va?eg zahteva za samoisklju?enje za svoju evidenciju.
Evo primera koji mo?ete pratiti:
Naslov imejla: Samoisklju?enje zbog zavisnosti od kockanja
Informacije o igra?u:
Ime:
Prezime:
Datum ro?enja:
Prijava u kazino:
Adresa e-po?te:
Telo imejla:
Pozdrav timu za podr?ku [Ime kazina],
Pi?em Vam da bih zatra?io/la da se moj nalog isklju?i iz ovog kazina i da vi?e ne primam nikakve marketin?ke materijale vezane za kockanje, sa trenutnim dejstvom. Molim za ovo samoisklju?enje u periodu od [X meseci/godina] (ili do?ivotno).
Razlog za ovaj zahtev je zavisnost od kockanja.
Razumem i prihvatam da mi ne?e biti dozvoljeno da poni?tim ovo samoisklju?enje pre nego ?to se zavr?i dogovoreni period.
S po?tovanjem,
[Va?e puno ime]
Molimo vas da ovaj zahtev po?aljete na imejl adresu za podr?ku kazina ( [email protected] ), i ljubazno mi po?aljite CC na [email protected] kako bismo mogli da vodimo evidenciju i da vam dodatno pomognemo ako je potrebno.
Javite mi ako vam je potrebna pomo? oko popunjavanja ili prevo?enja ?ablona.
I’m sorry, but without any emails, chat transcripts, screenshots, or other evidence confirming your self-exclusion request to the casino, we’re unable to assist you in obtaining a refund for your lost deposits. What we can do, however, is help you proceed with a proper self-exclusion moving forward.
When requesting self-exclusion, it’s very important to clearly state the reason for your request and specify the desired duration. Please also ensure that the subject of your email is easy to identify, as casino support teams receive a high volume of messages daily. A well-marked and clear request is more likely to be noticed and granted promptly. I also strongly advise saving a copy of your self-exclusion request for your own records.
Here’s an example you can follow:
Email subject: Self-exclusion due to gambling addiction
Player information:
First name:
Last name:
Date of birth:
Casino login:
Email address:
Email body:
Greetings [Casino Name] Support Team,
I’m writing to request that my account be excluded from this casino and that I no longer receive any gambling-related marketing materials, effective immediately. I request this self-exclusion for a period of [X months/years] (or lifetime).
The reason for this request is gambling addiction.
I understand and accept that I will not be permitted to reverse this self-exclusion before the agreed period has ended.
Sincerely,
[Your Full Name]
Please send this request to the casino’s support email ([email protected]), and kindly CC me at [email protected] so we can keep a record and assist you further if needed.
Let me know if you need help with filling in or translating the template.
Automatski prevedeno:
