Dear Casinoguru Team

I Deposited 1450? on 31 October 23 without applying any bonus or promotion and won 30190? by playing Games and I placed withdrawal request of 30150? .They asked Documents from me & I submitted my Documents and Live Selfie after that I received an Email that "My Account has been verified Successfully and now I can use all the services on Leonbet without any restrictions" .After sometime they asked the Identity proof to re-upload and just after I re-uploaded they Closed my Account by stating that "I am using account for money laundering" while this was my first deposit and I am new player on Leonbet site..I told them to Give Deposit proof and Bank statement where my Name and transaction made in Leonbet showing but they directly saying that "This is final Decision and Account cannot be Reopened" however I am totally believing on Casinoguru that Real Player will surely get their money.They deducted my winning money.I provided them my Real Documents and live selfie and also My Account was verified successfully and I have attached all the proof so that you can see how Leonbet doing fraud when player withdraw some huge money.I made some mistakes during registration due to some technical issue in my keyboard which I already informed to their customer support.I proved everything but they're neglecting me.I am also hiring a lawyer for this case because they will do fraud with other players too.This is Fraud site.Kindlt add my Adjusted Amount and unblock my Account.Kindly help me Casinoguru.You can see my All Screenshots proof, Deposit proof, Deposit proof, Identity Document and deposit screenshot, Transaction history screenshot.You can ask my Bank statement if you need.I need justice

Thanks.

Hello Sumit7816,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much exactly did you deposit there in total? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Sir

My KYC was verified successfully on 1 November and I made Total deposit of 1450? only on 31 October.Also my Pan card is Real Verified Officially,I am not doing any money laundering that's why I have attracted the payment slip of my Bank Account and Also you can see the Successfull Verification Email received on 01 October.After that they closed my Account,I am trying to send them my Bank statement but still they're saying "Decision is Final" .My last chat with leonbet was on 01 October (Yesterday) regarding the reason but they're only repeating the same line "Our Decision is Final and Account cannot be opened" they deducted my 30000? winning also.Customer support is not ignoring me totally.I am new player on their site that's why I don't have some knowledge about their T&C but still I have sent everything Real with my deposit proof but still they are not ready to return my winning and not unblocking my Account.

Kindly Help me

Thanks??

Why my issue is not resolved till now?

I haven't expected this with Casinoguru,And I never expected that Casinoguru will not take any action for my Complaint

Hello Sumit7816,

I hope the timer to respond is visible on the top of the complaint. Would you please forward the communication between you and the casino after you contacted them with this issue? Please send it to [email protected].

Dear Sumit7816,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Nick sir

They're not replying anything, They're simply ignoring even they're not responding to my email.They're not replying me in chat also.

Kindly contact casino and ask reason why they're doing this.

Thanks

Thank you Sumit7816 for all the information provided. I will now forward you complaint to my colleague Michal ([email protected]) who will be assisting you from now on.

I would also like to point out that in case the issues will be somehow related to sports betting, we won't be able to proceed in resolving the complaint.

Wish you best luck resolving it.

Regards,

Nick

Hello Sumit7816,

I'm Michal and I have taken over this complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite Leon Casino to join the conversation.

Dear Leon Casino,

Can you please provide information on why were the player's winnings confiscated and the account closed? If the information can't be shared publicly, please forward the to me at [email protected]

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Guru Team,

The client registered using a fake name, surname, and date of birth, or those belonging to another person. Consequently, his account was locked and winnings were forfeited for violating our Terms and Conditions, which prohibit the use of false information during registration.

Best regards,

Alexander

LeonGaming Compliance Officer

Dear Michal

I have proof that My registered name, surname,DOB are Real and belongs to me and also my KYC was verified successfully and also I have provided Selfie with ID.I have deposit proof also so how can Leonbet claim that this account doesn't belongs to me.I have already shared all the screenshots proof where the firstly Verified my Account and then at the time of withdrawal they Blocked my Account.

They blocked the account because the winning amount was huge 30000?.Kindly help me as my KYC verification was successful and also I have uploaded proof of deposit and ownership .

Thanks

Thank you for your response Alexander / Leon Casino.

Please forward me the supporting evidence of your claim to [email protected]

Dear Sumit7816,

Please forward me at [email protected] all the documents you have sent for verification to the Leon Casino team, to establish its authenticity.

Dear Michal Sir

I have attached all the proof, Deposit proof, Original Pan card through which my KYC was successful.Kindly have a look at all that Evidences and Help me so that I could get my hard earned money.

Thanks

Dear Sumit7816,

I have received your email with your documents successfully.

I'm awaiting further information from the Leon Casino team.

Hello Michal,

I have sent a letter to your email address, [email protected], explaining our decision. Thank you for your assistance.

Best regards,

Alexander

LeonGaming Compliance Officer

Dear Michal Sir

As they're providing withdrawal without any Documents to many players but still they asked Documents from me which I uploaded already with selfie also and my Account was Verified Successfully and I received the verification Email also but they blocked my account because Amount was huge 30K.Leonbet is a very big fraud and Ripper site that's why they're responding to this complaint in the last hour of the complaint time.I have sent you my Documents which is real and Verified.Kindly Unblock my Account and add my Winning back to my Account.I will post everywhere that Leonbet is Fraud site no one should deposit in this worst site because if player win huge amount they blocked account by making execuses.I have my deposit proof also which I have sent them already.

Thanks Michal sir you're understanding this matter and helping me.

Thanks

Dear Sumit7816,

I have sent you an email and am awaiting a response from you.

Thank you for your email and the provided evidence, Alexander / Leon Casino.

Dear Sumit7816,

After gathering all the necessary information and evidence, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - there are reasonable grounds to believe you provided false information when creating your casino account.

The casino acted in accordance with its terms and conditions, and we accept its decision.

I am sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.

Best regards,

Michal

www.kpvfaw.com