today my account in the Bookbet betting shop was closed, I received an email about it from some of their verification services, the amount of 1000 euros is in detail

danas mi je zatvoren racun u kladionici Linebet, dobio sam email o tome od neke njihove sluzbe za verifikaciju, u potanju je iznos od 1000eura

Dear borko,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. When exactly has your account been closed? Do I understand correctly that it was during the KYC verification process?

Did the casino provide any explanation? Please, forward any relevant communication between you and the casino to [email protected], or post it here.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

This way, I played with them for about a month.

During that time I raised my account to about 1000e, I mostly played live football games GG and does not give a home or away goal. For no reason I first noticed that the odds are unrealistically changed and drastically reduced as soon as I log in, a disaster. For that reason, I soon stopped playing and asked for the withdrawal of a small amount of 150e, but I was disabled and sent to verify the account at [email protected]. It then lasted a full 2 weeks, a dozen emails with sending personal documents, home accounts , selfies with personal documents .... horror.

Until yesterday when I received an email that my account was closed, with some strict explanation.

That's right, all I ask of them is that they pay me for my honestly played money

Ovako, nesmetano sam kod njih igrao oko mjesec dana.

Za to vrijeme sam podigao moj racun na otprilike 1000e, uglavnom sam igrao fudbal uzivo igre GG i ne daje gol domacin ili gost.Iz ne znam kojeg razloga prvo sam primjetio da su kvote nerealno promjenjene i drasticno su smanjene cim se ulogujem, katastrofa.Iz tog razloga ubrzo sam prestao da igram i zatrazio povlacenje neke sitnije sume od 150e, ali mi je onemoguceno i upucen sam na verifikaciju racuna na [email protected] je onda trajalo pune 2 nedelje, desetak mejlova uz slanje licnih dokumenata, kucnih racuna, selfija sa licnim dokumentima....uzas.

Sve do juce kad dobijam email da mi je zatvoren racun, uz neko sturo obrazlozenje.

Eto tako, sve sto trazim od njih je da me isplate za posteno odigran moj novac

Borko, could you please forward me the email from the casino? My email address is [email protected]. Thank you in advance.

for account verification was this email [email protected]

and when opening an account this [email protected]

za verifikaciju racuna je bio ovaj email [email protected]

a prilikom otvaranja racuna ovaj [email protected]

Borko, what I ment was, that I would like to see the communication (messages and/or emails) that the casino sent you. Would you be so kind and forward those messages to me?

how do i deliver the correspondence to you, as a screenshot?

kako da vam dostavim prepisku , kao skreenshot ?

Screenshots will work just fine, thank you very much.

I have a problem, because I can't send pictures via this link

Is it possible in another way

imam problem ,jer nikako ne mogu poslati preko ovog linka slike

Jel moguce na neki drugi nacin

Please, send it to my email address [email protected].

I sent pictures

poslao sam slike

Thank you very much Borko for your email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you in advance, I hope it will be successful

Unaprijed Vam hvala, nadam se da ce biti uspjesno

Hello Borko.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Borko.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

[email protected]