I've been asking for it to be closed for several days due to online gambling problems and nothing, they either won't close it or they tell me I have to fill out I don't know what, putting up obstacles and they won't close it and with the problem I have with having it open it keeps me stuck.

They know it, as you can see, I've been telling them for days.

I send you all the images, screenshots, etc.

It is clear what I am asking for.

They have ruined my life, I just want help.

I only ask for the income from the day I requested the closure on 11.06.25.

help me it is more than clear that they have not wanted to close my account by putting up obstacles.

Llevo varios días pidiendo el cierre por problemas de juego online y nada no me la cierran o me dicen que tengo que rellenar no sé que todo poniendo trabas y no me la cierran y yo con el problema que tengo al tenerla abierta me engancha.

ellos lo saben como pueden ver se lo llevo diciendo dias.

les envío todas las imágenes capturas de pantalla etc.

se ve bien claro lo que pido.

me han arruinado la vida solo quiero ayuda.

solo les pido ya los ingresos desde el día que solicité el cierre el día 11.06.25.

ayudarme está más que claro que no me han querido cerrar la cuenta poniendo trabas.

Dear Xotin35,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Locowin Casino.

If the casino provided you with a guide on how to complete the self-exclusion process, we would recommend you complete it.

As for casinos licensed under Kahnawake, in our articl,e we inform of the following: (in the English version of our website): http://www.kpvfaw.com/licensing-authorities/kahnawake-license

To self-exclude from a particular website, the player should contact the support of the site concerned.

It is also possible for a player to exclude themselves from all sites licensed and regulated by the commission. To do so, they must download and complete a Comprehensive Self-Exclusion Request Form from the website.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you completed verification in the casino?
• Could you please share the response from the casino you received to your first request for a self-exclusion in the casino?
• Share it with me at [email protected]

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Xotin35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
www.kpvfaw.com